Lilian (Wei Ju) Chang

Senior Account Manager @ ALPHA Networks Inc. 明泰科技

About

作為能從各方面著眼並願對組織付出的人，我很樂於使項目從初始、推演到啟動都穩健地進行。我很願意有機會利用自己的技能與和碩一起前進。負責過許多公司重要專案開發，負責重要客戶。當有外部問題出現使重要專案里程碑被延遲時，我能快速掌握問題和要點，組織和協調跨功能團隊，以確保發展中的其他歷程能夠繼續向前推進。這涉及溝通，在會議主導和參與。有效地分配委派任務，和嘗試各種方法來維持專案運行，是我備受肯定的能力。與跨功能國際團隊合作的經驗告訴我，建立互信關係，和激發對共同願景的重要性。憑藉學習和解決問題的能力，和能獨立思考並分析，我可以將建立成功的專案開發與客戶經營之經驗用於和碩，清晰地傳達期望並在各個階段激勵團隊。管理國際客人的各個面向，從陌生開發、報價、新品專案、開發至量產、訂單管理、物流、客訴處理，以及其中涉及的客戶往來與內部溝通。這些緊扣著供應鏈管理的環節，幫公司、客戶解決問題，時時刻刻是挑戰與增進。

Country

Taiwan

City

Hsinchu City

Industry

International Trade & Development

Skill

National Account Management, Cross-functional Collaborations, Customer Sucess, 商業流程, 電腦素養, Diverse Groups, 文化多元性, 電話禮儀, 擅長多種技能且身兼數職者, English writing, 客服代表, 客服, 文件製作, 團隊合作, 客戶滿意度, 團隊管理, 商務英文, Written Communication, Sales Development, Persistence

Experience

Senior Account Manager

ALPHA Networks Inc. 明泰科技

2025-5 - Present · 1 yr 5 mos

台灣 Taiwan 新竹市

FA PM

Wistron

2024-9 - 2025-5 · 9 mos

新竹地區

1. Customer compliant (RMA)management 2. Failure Analysis managing suppliers 3. FA Engineer & Output management 4. Customer/Supplier relationship management 5. Cost and quotation. 6. Potential customer development

Sales Representative

e-Vehicle Semiconductor Technology Co.,Ltd 奕微科半導體科技股份有限公司

2023-8 - 2024-8 · 1 yr 1 mo

台灣 Taiwan 新竹市

1. Product/Project logistics management 2. Daily Order/shipment operation 3. Product/Project Quality Issue management 4. Customer Relationship Management 5. Cost and quotation. 6. Potential customer development

Account Manager-Sales & Marketing

GSK Group

2018-5 - 2021-10 · 3 yrs 6 mos

Taiwan

1.Project/Account Management. 2.New product development and Launch. 3.Coordinate different departments and suppliers. 4.Understand customer needs and provide problem solution. Focus on Customer service in terms of product development, pricing, and engineering issues. 5.Carry out business promotion of automotive, motorcycle and bicycle parts. 6. Product cost and quotation. 7. Work independently on customer reception, introduction, proposal and customer visit.

Account Manager-Logistics

GSK Group

2015-7 - 2018-4 · 2 yrs 10 mos

Taiwan

1. Vendor management - Factory & Forwarder 2. Product/Project logistics management 3. Daily shipment operation 4. Worldwide region logistics support 5. Logistics cost review 6. Product/Project Quality Issue management

Customer Service Specialist

Qisda corporation

2014-6 - 2015-5 · 1 yr

Taiwan

1. Contact and response tracking of foreign sales service cases 2. Assist in online troubleshooting and support domestic and international sales service 3. Provide quotation to customers, agents and arrange sales service projects 4. Maintenance SOP Document Writing (Chinese and English) 5. Competent assignment and sales service report filing and management 6. Parts ordering and material tracking and cross-department coordination 7. Feedback and improvement of abnormal sales cases

Sales Specialist

YeiShien Enterprise Co., Ltd

2013-9 - 2014-5 · 9 mos

Taiwan

1. Responsible for keeping current sales quota and developing new business on B2B market. 2. Build distribution network via partners 3. Product/Project Management (sale-in, thru and out) 4. Customer service 5.New product development 6.Regualr customer visit