Lilian Ng Li Wen

- Facilitated successful delivery of services through effective communication. - Identifying client's needs and expectations via WhatsApp, phone calls, emails, physical meetings and online meetings. - Providing clients with informed advice, recommendations, and solutions to support their decision-making processes. - Preparing sales materials and conduct presentations to showcase products and services effectively. - Building trust and strong relationships with clients to ensure customer retention. - Monthly sales forecast, identifying gaps to reach sales targets. - Contributing valuable market insights to the company by engaging with industry partners. - Self learning of various ISO management systems via attending webinars, trainings and reading guidance documents. - Consistent new client acquisition.

• Engage with clients to identify flaws in application • Developing customer friendly solution through evaluating procedures and processes • Effective dispatch of training to clients during meetings and events • Design eye catching and easily digestible infographic to capture attention of clients

• Coordinating orders and delivery processes • Efficiency in executing orders • Adapt to rapid changes • Engage with customers by utilizing positive language regarding uncertain enquiries

Combining the study of human behavior and social interaction in core areas of business management.