Lihanda Igunza

• Provide day-to-day oversight and direction for all aspects of the school’s non-academic daily operations. • Overseeing the renovation and construction of new facilities consistent with budgetary projections and goals. • Managing the school’s transportation operations, including maintaining the fleet of vehicles and supervising and training drivers. • To provide leadership, coordination and supervision in the areas of transportation, food services, building and grounds, and business affairs • Build and maintain trusting relationships with key customers, clients, partners, and stakeholders • Developing marketing and sales capabilities to ensure the sustainable growth of the Schools network • Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met

Key Responsibilities: • Manage new and existing customer relationships. • Interacting with existing and potential customers on the phone and email in a professional and enthusiastic manner. • Investigate customer related complaints and work to resolve them as quickly as possible. • Educate and explain service to customers when needed. • Collaborate with different departments to propose and implement solutions to customer challenges. • Promoting the aims of the school through implementation of the policies. • Support school faculty with training, enrichment, and goal-setting. • Communicate with parents regarding grades or disciplinary issues. • Supervise care of the facility for safety and quality of physical condition. • Staff interviewing, dealing with disciplinary issues. • Conduct teacher and staff evaluations to ensure proper implementation of curriculum.

Key Responsibilities: • Responsible for implementation of course work through teaching. • Setting and supervision of examinations. • Serve as a resource person in curriculum, instruction and assessment across subject areas. • Provides leadership to assure correlation between curriculum and national standards. • Develop, coordinate, and monitor the program of instruction for subject areas and oversee annual updates of curriculum guides. • Provides input for the curriculum and instruction budget.

Key Responsibilities • Training of new staff on different company products and sales techniques. • Identify and develop a pool of prospects as a long term source of clients by direct soliciting, referrals, social and business events, CIC sponsored events and personal contacts • Utilize personal and company facilities to contact and communicate information relevant to achieving the premium target as established. • Identify opportunities and provide market intelligence to the company on ordinary life products. • Ensure continued service to the client by providing the requisite information and documentation together with contact information to ensure claims and any adjustments to policies are made in a timely manner; and liaise with service departments to this end.