liam heffernan

* Listen to, process and solve video/software problems within SIDEARM’s proprietary content management system and streaming software for content providers and consumers * Provide timely and educated responses to client problems via phone, email or the support ticket system * Apply verbal/written communication and problem-solving skills

* Created a model using R to visualize and automate campaign breakdowns * Lead business development projects including Wikipedia visibility strategy, SEO strategy, and website development strategy * Assisted various departments with ongoing projects, outreach to prospective clients, and other office related duties

* Executed the entry of multiple forms of data into content management system for newly acquired SIDEARM Sports clients * Client services extended to institutions including Dartmouth College, Oakland University, University of Connecticut * Utilized attention to detail and time-management skills

* Managed and prioritized multiple tasks such as food preparation, cleanup, and restocking * Served and built rapport with customers of diverse backgrounds in a fast-paced environment

Worked at a sandwich restaurant in New York City, Handled guests food orders and brought their food to them. Developed my customer service traits and efficiency skills.

* Foster interpersonal relationships amongst residents through floor meetings and community connection initiatives (CCIs) * Ensure the safety of every resident within the residence hall by conducting rounds and writing incident reports * Expand upon my leadership, teamwork and conflict management skills

* Classify the types and topics of messages political candidates send on their free Facebook and Twitter accounts * Pose individual research question by analyzing trends from current and previous project data * Improve existing machine learning algorithms