liam dunford

communications specialist

About

Mr Liam Dunford 17 Silver Birches, Haywards Heath, West Sussex, RH16 3PD Nationality: White British Date of Birth: 02/06/1993 Mobile Number: 07480 408084 Email: liamdunford@hotmail.com I am a well-spoken individual who is prepared to work hard and learn new skills in order to challenge myself in accomplishing the highest levels of performance both as an individual and as a team. I am punctual, flexible and have a willingness to help others. I am a keen individual who enjoys taking on the task in hand with the ultimate goal of perfection.

Country

united kingdom

City

haywards heath

Industry

publishing

Skill

personal training, fitness instruction, aerobics, customer service, management, coaching, budgets, time management, contract negotiation, football coaching, telephone skills, fitness, sports, social media, training

Experience

client services executive

air business subscriptions

2017-10 - Present · 9 yrs

customer service lead agent

air business subscriptions

2016-8 - Present · 10 yrs 2 mos

communications specialist

toyota (gb) plc

call centre customer advisor

quadrant subscription services (a part of air business group)

2013-8 - 2014-5 · 10 mos

* Answer large quantities of calls on a daily basis for 2 clients Handle subscription queries efficiently * To understand answer, and respond to any question the customer may ask * Data entry and maintenance of customer/potential customer data * Call customers back regarding any correspondence they have sent to us * Describe products and services * Maintain records of telephonic interactions, orders and accounts * Maintain high levels of performance when marked against a matrix for quality and verification Display Time flexibility towards shifts as per work floor requirements

aerobics coordinator, fitness instructor, personal trainer

places for people

2014-5 - 2016-3 · 1 yr 11 mos

* Provide safe and effective demonstrations on the equipment available to all gym users * Provide safe and effective exercise programs for all full members to the gym * Fitness assessments, consultations and introduction sessions for new clients * Leading group exercise classes, such as circuit training, aerobics or spinning * Creating personal exercise programmes Display flexibility due to abnormal working hours * Complete a weekly checklist of administration on behalf of the Fitness Manager * Assist on any potential changes to the gym including what equipment may be best purchased for the gym * Uphold the high customer flow in classes * Work on Aerobic timetable, adjusting when needed.

account manager

eurostat office solutions

2016-4 - Present · 10 yrs 6 mos

* Outbound cold calling selling stationery * Data entry to provide quotations and orders * Communicate with clients on a regular basis * To understand and answer any customer query on products * To provide a service for my clients on a day-to-day basis * Make a large quantity of calls a day to bring in potential new business * Follow up on initial contact with customers