lucelle hernandez

I help individuals achieve a more secure future by working to understand their situation and to build a relationship that will serve their needs over time. Please let me know how I might be able to help you realize your vision for the future.

* Created and managed budget of $80,000+ for the use of the organization in collaboration with a professional accountant * Ensured accurate and timely billing for 90+ members using Billhighway system * Created payment plans when needed * Evaluated financial reports regularly to keep track of member aging and consistent cash inflow and outflow of accounts * Paid invoices from various vendors and Alpha Phi International Fraternity * Serve on the Executive Board overseeing chapter members and their accounts * Collected all money due to the Fraternity and write checks to outside vendors * Compose, issue, and present a report of annual contracts to all members, which outlines financial obligations * Worked along side VP of Marketing to manage and collect over $9,000 of donations to the Alpha Phi Foundation

* Communicate with PINK leadership through meetings and weekly surveys * Establish NIU PINK social media accounts * Utilize social media to market up-and-coming PINK products, events, and discounts * Collaborate with local PINK store to plan in-store events and build brand awareness * Collaborate with local businesses to host events * Answer online surveys to contribute perspective on possible styles for new merchandise * Plan, market, advertise, and execute three to six events per semester which include social media contests, in-store events, and on-campus events to support new product launches * Generated over 1000 likes/followers on Facebook, Twitter, and Instagram in one semester * Interview, hire, train, and manage six members of the NIU PINK Street Team to assist with promotion and execution of events * Manage budget of $500 and over $2,000 worth of PINK merchandise per year

Perform general office duties (checking and responding to emails, answering phones and inquiries professionally/politely, scheduling/rescheduling appointments, data entry, assuring appropriate processing of patient payments, faxing, making copies, scanning and general paperwork). -Provide exceptional patient care via: assisting with therapies, performing exams, educating patients on Chiropractic, assuring patients are compliant with their care plan visits/recommendations, assuring the doctor is notified of all patient concerns and confidentiality is maintained. -Work directly with the Chiropractic Director (Doctor) and staff in achieving office goals, including, but not limited to, growing the office via Internal Referrals, ensuring over the counter funds are being collected, actively keeping patients on their scheduled care plan visits and rescheduling any appointments, promoting durable medical equipment within the office

* Attend Client Meetings * Take notes on legal cases * Annotate and document all paperwork in relation to cases * Translator for Spanish clients * Translate documents from English to Spanish

* Record, store and analyze information using club software * Assist with preparation of monthly statements and month end close * Record, balance and deposit all daily payments, verify daily sales tax through reports * Work on special projects as assigned by the CFO and Accounting Manager * Maintain up to date billing data * Utilize excel to keep and record large amounts of data * Research and resolve payment discrepancies * Maintain Accounts receivable customer files and records * Monitor customer account details for non-payments, delayed payments and other irregularities

* Assist with receiving, preparing and displaying merchandise for the Golf Shop. * Promote retail sales by providing excellent customer service for the members and guests. * Help maintain a neat and organized Golf Shop * Support golf staff with all daily procedures * Maintain excellent member relations and ensure member expectations are met * Assist in quarterly inventory * Assist with tee times for three separate courses, and was responsible for the billing of both greens and cart fees

Activities and Societies: Alpha Phi, Intramurals

Activities and Societies: Soccer, Gymnastics