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Conducted interviews with respondents over the telephone, using recognised interview techniques, and processing the data received

Handled cash and card payments in a responsible and professional manner when serving customers, additionally operating the EPOS till system

Performed multiple tasks including greeting customers, taking orders, advising on the menu and dealing with enquiries, demonstrating strong multi-tasking and customer service skills as well as in-depth knowledge of products

Providing a consistently first class customer service, demonstrating an in-depth knowledge of products and services and efficiently responding to enquiries / queries in a professional manner both face-to-face and over the telephone -Proactively performing general housekeeping duties to ensure high standards are upheld at all times, including maintaining an environment which is compliant with all required health, safety and hygiene regulations

* Delivered a first class, friendly customer service at all times, providing support and assistance on a wide range of queries and requirements as well as snacks and drinks to encourage repeat custom * Maintained excellent general housekeeping standards in line with strict health, safety and hygiene regulations * Operated an EPOS till to process transactions and enforce refunds

Analysed current working processes regarding health, safety and hygiene, identifying instances where efficiency / productivity could be enhanced and devising strategy to accomplish this -Led a successful team by supervising, mentoring and coaching staff as well as leading by example to promote a customer-centric culture

* Short term assignments on a contracted basis including in office administration and catering * Developed skills in rudimentary administrational tasks, completing all duties to a high quality standard and within set timeframes * Handled cash in a responsible fashion when cashing up tills

Worked in a fast-paced retail environment, managing stock levels, liaising with customers and participating in merchandising activities in-store

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