Lewis-YK Leung

Head of Service System and Digital solutions, Associate Director @ AIA

About

As a member of the award-winning Service Team at AIAHK, I have specialized in digital service design. I have acquired various skills in contact management, such as running the contact centre, service centre and digital automated service. I have also been involved in exciting projects that implemented AI Chatbot, Knowledge Management Platform, Speech Analytic and Vociebot, which have transformed and will continue to transform the service landscape.

Country

City

Hong Kong SAR

Industry

Insurance

Skill

管理, 客戶服務, Contact Center Management, Project Management, Contact Center Operations, Quality Assurance, Digitization, Training & Development, Chatbot Development, Vendor Management, Artificial Intelligence (AI), Generative AI, Generative AI for Management, Management, Productivity Improvement, LinkedIn Learning, Personal Development, Professional Development