Leticia Loh

Leticia Loh

Director, Customer Experience @ AYP Group

About

Being a part of the HR industry for more than 21 years and having grown her career with AYP Group, Leticia has greatly honed much of her client service and client experience skills with the company. In 2018, Leticia started her role in customer experience (Sales and Client Account management) for all businesses and 10x the PEO business tremendously in APAC. Leticia is AYP Group’s Director of Customer Excellence and oversees AYP Group’s Centre of Excellence, Business Intelligence, Compliance & Benefit. Legal and compliances and Strategic Partnerships across the Asia Pacific. She holds several diplomas in Engineering Leadership and Systems Thinking from Singapore’s prestigious Nanyang Technological University.

Country

-

City

Singapore

Industry

Human Resources

Skill

Executive Search, Contract Recruitment, Technical Recruiting, Permanent Placement, Recruitment Advertising, Temporary Placement, Talent Acquisition, Screening Resumes, Sourcing, Benefits Negotiation, Recruiting, Search, New Business Development, Staffing Services, Human Resources, Temporary Staffing, Headhunt, HR Consulting, Internet Recruiting, Vendor Management

Experience

AYP Group

Director, Customer Experience

AYP Group

LinkedIn
2018-11 - Present · 7 yrs 11 mos

Lead Customer experience team across regional including Singapore, Indonesia, Philippines, Malaysia, Hong Kong, Vietnam & Thailand including APAC on HR Tech and Services. Key responsibilities include: developing direct reports from Client, Payroll, Legal, Business Intelligence & Customer Success Team; owning key account, budgets and key performance indicators (KPI’s) and growth of installed base while developing productive business relationships; and building partnerships business.

AYP Group

Consulting Manager

AYP Group

LinkedIn
2016-8 - 2018-10 · 2 yrs 3 mos

Singapore

Leading a team in Singapore and Indonesia. Working closely with existing or new clients within Asean, China, India and Australia.

AYP Group

Account Manager

AYP Group

LinkedIn
2015-8 - 2016-7 · 1 yr
Premium Staffing Pte Ltd

Account Manager

Premium Staffing Pte Ltd

LinkedIn
2012-10 - 2014-7 · 1 yr 10 mos

Singapore

Work closely with key accounts to sell deep. Cross selling all products in our company to our clients. Working closely with all the consultant on all levels of role to make successful deals Top sales at the last quarter of 2014. Working closely with all the directors and consultants for more sales development. Do reports and attend weekly management meeting Do tender for projects. Ensuring necessary actions are undertaken by the account team Building a 'territory' Achieving sales targets Delivering sales presentations to high-level executives Attending client meetings Maintaining and expanding relationships with existing clients Completing administrative work, as requiredUsing an existing network of industry contacts to generate new business Leading and training other members of the account teamMeeting with clients or call them to follow up Completing administrative work, as required

Equator HR (S) Pte Ltd

Business Development Executive

Equator HR (S) Pte Ltd

2005 - 2012 · 7 yrs

Singapore

Business development ad canvassing Meeting key decision makers and sell deep into all accounts Work closely with director and operation for successful deals. Completing administrative work, as required Following up new business opportunities, setting up meetings and after sales Planning and preparing presentations Communicating new product developments to prospective clients Writing reports Providing management with feedback

Leticia Loh's Contact Information

Email

******@***.com

Phone

(**) *** ****

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