lester datugan

* Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. * Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. * Set up interviews between candidates and hiring managers. * Involved in recruiting passive candidates, through phone calls, emails and general relationship-building. * Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

* Assisted with the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short- and long-term disability. * Performed quality checks of benefits-related data. * Distributed all benefits enrollment materials and determined eligibility. * Responded to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries.

* Verified customers' accounts for dispute validity and issued credits and reversal of charges to valid claims. * Ensured customer retention through customer service work and customer assurance.