lester de lashmutt

Provide excellent customer service while resolving computer issues. Setup new users by adding them into AD, Exchange, Lync, SAP, and the Avaya phone system. Setting up computers, monitors, phone, and all peripherals at desk.

* Work on a service desk that provides support to multiple customers, troubleshooting customer * issues that are initiated by calls, e-mails, chat, or one of the ticketing systems. * Provide onsite customer desktop support when needed.

Responsibilities included providing information to shareholders and advisors in regards to the best retirement plan available for the type of company their requesting information about, informing the caller of any federal tax responsibilities that is involved with opening or closing a qualified or non-qualified plan, providing fund information to both shareholders and advisors. Transfer Agent. Responsibilities include assisting shareholders and advisors with their investment/mutual fund accounts.

Responsibilities involved deploying computer equipment and software to internal consumers. Maintain "Issue Tracking" and "Inventory Management" data daily for asset management and accountability. Courier. Responsibilities involved sorting and delivering mail including overnight packages to designated persons and departments. Also as a part of the quality process, assure that those individuals are satisfied with the level of personal service provided.

* Experience with: * adding apps/access to Citrix Farm. * multiple aspects of SCCM 2012. * providing SAP BASIS support.