leslie sangwine

Conducted face to face direct marketing in the residential market in order to acquire new monthly donors for the Christian Blind Mission and Plan Canada International. Engaged strangers in conversation and developed rapport in order to effectively promote the client's marketing campaigns. Utilized human relations, communication and negotiating skills acquiring new monthly donors. Proven sales and closing abilities demonstrated by consistently reaching sales targets

Welcomed and greeted guests that patronized the establishments. Strong ability to multi-task; entertained bar guests by engaging in conversation while ensuring all patrons receive prompt and accurate service. Mixed and served alcoholic beverages. Ensured and checked that customers had the appropriate forms of identification and were of legal age to be served alcoholic beverages. Monitored the intake of alcohol by guests to ensure the provincial smart serve guidelines were met. Processed cash, debit and credit card transactions through the P.O.S. Maintained stock levels of the bar area. Maintained bar cleanliness. Followed safety and sanitation policies when handling food or drinks.

* Welcomed and greeted guests that patronised the establishment. * Entertained bar customers by engaging in various conversation, as well as prompt service. * Accurate food and beverage order taking. * Mixed and served alcoholic beverages and cocktails. * Ensuring and checking that customer had the appropriate forms of identification and were of legal age to drink alcohol. * Monitored the intake of alcohol by guests and prohibited the sales of those who were intoxicated. * Processed cash, debit and credit card transactions. * Maintained stock levels for the bar. * Maintained the cleanliness of the bar. * Followed the safety and sanitation policies when handling food and drinks.

Conducted inbound/outbound customer service duties for the companies residential consumer market for home phone, internet, television and cellular phone services. Main duties were to take care of the customer’s needs in a polite and courteous manner ensuring overall customer satisfaction. Increased revenue and reached and exceeded sales targets by providing customers with customised solutions to their needs. Duties: Contacted private individuals by telephone in order to promote and sell satellite T.V, internet and long phone distance services. Customer service - explained products, services, prices and answered customer inquiries. Problem resolution Order entry after sales acquisition. Coached and instructed other representatives on sales techniques and product knowledge. Provided support and guidance to new representatives upon completion of their initial training.

Started as an entry level direct marketing representative working on behalf of nonprofit charities and quickly advanced to the position of team manager by developing and training a team of 15 marketing representatives. Expanded donor base in territory through cold contacting, networking and account management. Planned, implemented and managed individual marketing and sales plans for assigned territories. Dynamic and creative problem solver regarding issues such as: payroll compensation structure, team strategies and new employees training. Utilized human relations, communication and negotiating skills, acquiring over 3000 new monthly donors. Expert knowledge on the company’s mission, team goals and sales strategies. Team management: monitored sales activities, productivity and took necessary action to re-direct efforts as needed. Recruited prospective employees and conducted the interview and hiring process. Met and most often exceeded weekly acquisition targets by 50%.