Leslie La Roque

Assistant Property Manager 12/10-10/13 (two buildings & one high rise totaling approximately 550,000 square feet) Office Assistant 09/07-12/10 (13 buildings totaling 696,000 square feet) • Assists Property / Portfolio Managers in overseeing the day-to-day operations of commercial office buildings in South Orange County. • Assists with all and tenant related property issues and communication issues. • Performs a wide range of accounting functions, including assisting with the annual budgeting process and annual operating expense reconciliations, balancing accounts, following up on aged delinquencies, and updating monthly and quarterly financial records. • Supervises Tenant Improvement and Capital Improvement projects. • Dispatches engineers and / or vendors per work order and updates requests in web-based program for tracking. • Oversees Office Assistant and cross checks accounts payables and prepares and processes all documentation in regards to leasing and tenant abstracts, including collecting and recording rental payments, generating reports, data management, establishing leases, showing offices to potential tenants, property walk-throughs, and preparing and maintaining tenant fire/life/safety programs.

• Managed incoming orders for six sales representatives. • Liaison between sales representatives and Hong Kong office to ensure International orders are processed and received as scheduled. • Point of contact for all questions and concerns in regards to sales, inventory, and sales order status. • Traveled to sales offices to train new representatives on systems and procedures.

• Retrieved and analyzed stores and departments daily sales and credits. • Generated reports and distributed daily correspondence on previous day’s sales results, current day sales plan, service scores, and credit performance. • Provided regional and store manager’s their monthly report cards and manager rankings.

• Handled advertising department’s internal and external customer inquiries, complaints, and billing questions. • Improved customer satisfaction and retention by successfully diffusing volatile customer situations in a timely and courteous manner. • Received departmental recognition for professionally handling a high volume of calls in a fast paced deadline-driven environment. • Researched and analyzed complex account information on printed and on-line errors to provide resolution. • Performed billing audits and followed up with billing, sales, graphics, publishing, and Telco department to correct discrepancies. • Provided detailed and accurate accounts of customer calls for prevention of future audit issues.