Leslie Klein Hufano

• Provide exceptional customer service to the team's customers and carriers • Communicate daily with carriers, customers, and employees to ensure on-time pick-ups and deliveries • Enter load information; tracking/tracing shipments in the customers' software system • Field general customer questions; issue resolution • Answer daily track and trace emails • Send updates to customers as directed in template provided by National Account Manager • Daily tracking and updating status of loads • Scheduling of loads for pickup and deliveries for Ventura Foods

• Responsible for track and trace of loads for assigned truck drivers using Loadstop and Samsara tools • Prepare and create load order entry tasks using Loadstop (Outbound and Multi-stop orders) • Responsible for updating fees in Loadstop such as TONU, lumper and detention • Communicate with broker, shipper and receiver about pickup/delivery details and requirements • Organize and ensures timely sending out Proof of Delivery to broker once load is completed • Working closely with assigned drivers and dispatch/logistics coordinator to ensure on-time pickups/deliveries • Monitoring of OS&D (overage, shortage and damage) concern and liaise for disposition • Updating of detention fees (thru Google shared drive) for APEX management visibility

• Responsible for managing the logistics of air import shipments, including coordinating pickup, booking flights, customs clearance, and delivery, by liaising with customers, airlines, trucking companies, and customs brokers to ensure timely and efficient transportation of goods internationally • Daily internal and external communication with shipper/airline handling agents, carrier and receiver • Handles rate/quote request for Unicargo and Non-Unicargo clients • Monitoring of OS&D (overage, shortage and damage) concern and liaise for disposition • Updating of Air Import tracker (shared drive and AirTable) for Unicargo management

• Monitoring of pick up and deliveries for Walmart and Non-Walmart consolidated loads • Daily internal and external communication with providers such as warehouse, carrier and etc • Updating missed pick up loads (Walmart and Non- Walmart consolidated loads) in Hub Group system before end of day then create a list for consolidation loads failed pick up • Updating of Inbound/Outbound appointment logs for warehouse providers • Fix Page management (For applicable accounts) • Updating of Pro/Load ID in CS admin • Updating of check in & out time in TPS for loads shipped out during Afterhours • Tagging of delivered loads in CS admin and TPS

• Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales and other Q-Bridge support • Interact with other departments including the Sales, Engineering, Logistics, Dealers and Accounts team when handling network issues, billing, installation and faults • Set appointments to perform monthly or quarterly account reviews. Interact closely with Business Account Executives and Network Administrator to gather, monitor and analyze their existing performance data and ongoing strategy. This is to ensure that all client issues are efficiently dealt within a given timeframe • Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue • Actively seeking to increase the services offered to customer portfolio and increase the income generated in conjunction with the cross-sell and up-sell reward scheme to targets • Owns the contract and contract renewals for new work of an existing client • Work closely with Project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project • Managing a portfolio of over 600 clients (TPG, Soul and Trusted Cloud) up to value of over AUD $100,000.00 • Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable