Lesley Wickens

Experienced service manager for over 25 years in vulnerable adults support services. Delivering regulated community based services. Enabling vulnerable clients with complex needs to lead fulfilled lives within their communities. Client bases of learning disabilities, autism and elderly. Formed positive productive relationships with all stakeholders, local authority, NHS and self-funded. I easily adapt my communication style to best meet the needs of my audience ensuring that I come across as warm and approachable. I am often called upon to be the face of the organisation. Taken two services through major restructuring. My leadership style is being a strong role model motivating my team to work together to achieve the desired outcome. Successfully working with me to achieve operating new systems and processes to become more efficient and effective. Created a work environment where mistakes are seen as an opportunity to learn. Achieved by giving people responsibility to carry out tasks because accountability sits with me. Promoting a culture of doers rather than people frozen into inaction. Reflection not blame. I am able to self-motivate set targets; arranging my work schedule to best meet the needs of the service. I consult the relevant people for decisions when I don’t have the autonomy to do so. Analysing data collection to ensure that we meet the organisational and stakeholder outcomes. I am able to give narrative to figures and highlight the outcomes achieved to bring life to what can be a dull read. I keep calm in a crisis and able to focus on the issue at hand and not get caught up with the panic that may be surrounding it. As a result I am able to influence others around me getting them to identify the issue and agree a course of action.