Les Kelton, ITIL

• Effectively managed the IT hardware asset lifecycle for 40k End User Computer assets, 9k Servers, 41 Virtual Hosts, 16k Virtual Desktop Instances (VDIs), and 17k network devices. Determined current baseline for EUC and Server assets. • Created and updated assets, configuration items, and enterprise applications and services, including full financial details within the ServiceNow CMDB. • Evaluated, audited, and validated asset information in the CMDB to maintain data quality and accuracy. Maintained CMDB data integrity by proactively identifying discrepancies and driving closure. • Generated regular operational reports and dashboards, providing actionable insights for decision-makers. • Successfully assisted in CMDB audits, ensuring compliance with IT hardware purchases and disposal activities. • Ensured adherence to defined ITAM/SACM process and procedures, promoting best practices. • Maintained service delivery and BAU activities as outlined in the SLA management contract.

• Managed IT hardware asset lifecycle within ServiceNow for a vast network of 2,276 stores / 60k+ computers / 7k+ servers / 55k+ VMs / 25k+ network devices. • Played a key role in implementing Flexera One as the asset management system of record for Software Asset Management (SAM) with a diverse ecosystem of approximately 800+ publishers and 7K+ applications. • Successfully transitioned contracts for 70 publishers into Flexera One. • Collaborated with internal stakeholders to identify IT cost-saving opportunities and optimize investments in existing and future IT assets. Achieved $2.1 million in cost savings and avoidance. • Partnered closely with IT Service Management (ITSM) and Information Security teams to ensure CMDB asset data is complete, accurate, and reliable. Led asset monitoring and provided essential compliance reporting. • Educate and enforce Asset Management practices and policies. • Maintain a good understanding of industry knowledge and trends.

• Established and led the IT Asset Management (ITAM) program ensuring efficient lifecycle management, cost optimization, and risk reduction while implementing Asset Management best practices. Supported 12K hardware assets and 265 software titles utilizing ServiceNow and 1E AppClarity. • Supported and matured the build and development of the ITAM and Configuration Management service offerings. • Partnered and assisted with the ServiceNow integration across multiple platforms including Microsoft SCCM / InTune, SolarWinds, What'sUp Gold, Cisco UCS, and Nagios (CCTV). Acted as Interim ServiceNow Scrum Master. • Collaborated with stakeholders to ensure data accuracy within ServiceNow. Increased accuracy from approximately 70% to 98% assets for one main campus and 60 remote locations. • Developed strategies that maximize the value and returns for hardware and software lifecycle management. • Established Advanced Shipping Notifications (ASNs) process to create newly purchased assets within ServiceNow. • Implemented formal IT Asset Disposal (ITAD) program including hard drive shredding. • Conducted periodic audits to ensure the accuracy of physical and virtual assets. • Generated documentation to strategically manage and maintain asset control and compliance. Created HAM /SAM Process Workflows and Asset Management Service Guide and Run Book. • Maintained all asset licenses, warranties, subscriptions and renewals. • Ensured contractual compliance, performs license reconciliation, true-up processes, and all internal and external software licensing audits. • Assisted with monitoring IT procurement as requested.

• Performed day-to-day operations within Eracent Asset Management Systems (AMS) including adding, updating, and managing procurement, contractual, and asset data. Supported 4 Raytheon divisions. • Collaborated with stakeholders to design and develop new Eracent hardware and software import templates. • Created and analyzed performance metrics to drive business value. Participated in reporting cycles, providing valuable insights to stakeholders. • Leveraged data analytics to identify opportunities for cost reduction, risk mitigation, and increased customer satisfaction. • Actively participated in yearly corporate wide agreement activities, including annual true-ups and maintenance renewals. Managed the software support and maintenance process.

• Oversaw comprehensive asset management, including Hardware Asset Management (HAM), Software Asset Management (SAM), Configuration Management Database (CMDB), Inventory, and complex Refresh processes. Large enterprise client supporting 36.5K hardware assets and 500 software titles. • Managed the hardware refresh for approximately $10.5 million annually for End User Compute devices. • Provided strategic leadership and management including audit compliance to ensure delivery of services according to contract. Executed industry best practices and customize alignment with newly developed processes. Document the asset management lifecycle workflows and created Run Book. • Assisted in designing process and technical requirements for integration of Asset Management Database AMDB tools with internal and client ITSM tool sets. Establish baseline license position, identify contract terms and conditions, and define licensing metrics. • Design and maintain training materials and Software Playbook for standard toolsets used by Asset Services. • Internal Software License Management SME for ITAM teams delivering asset services to clients. • Recognized track record for consistently delivering a high level of job performance.

• Completed IT Asset Management responsibilities. • Short-term contract.

A leading sales and marketing services company in the consumer goods and services industry. • Managed full life-cycle of 18k hardware assets in North America (4K clients, 13K tablets, and <1K smartphones) for diversified employee groups through RemedyForce IT System Management suite (transitioned from ServiceNow ITSM). Administered Computrace for laptop recovery and AirWatch for enterprise mobile management. • Oversaw daily laptop/mobility deployments with Dell Depot and Denali Advanced Integration to ensure effective end-to-end process delivery. Provided vendor relationship governance. Escalation point for business priorities. • Implemented full Software Asset Management and Software Compliance processes. Microsoft, Adobe, VMware, Trend Micro, Google, Tableau, Alyterx software licensing. • Drove enterprise-wide software and hardware cost saving initiative that saved $60K. • Completed annual software renewals reducing spend by $125K. • Coordinated new Adobe license purchases and administered the Adobe license portal. • Functioned as focal point for all software audit inquiries. • Completed internal Computrace software license audit and clean-up which averted $67K in costs. • Implemented an asset disposal process with eWaste compliance that avoided all disposal costs.

• Implemented full software lifecycle management processes (plan, acquire, deploy, manage, dispose) for 600 Enterprise, COTS, and FOSS software titles using Aspera SmartTrack. • Responsible for Microsoft licensing for the global organization. • Managed data center software and enterprise-wide client software. Monitored software license compliance. (Microsoft, Adobe, Attachmate, Autodesk, Citrix, Corel, HP, Symantec, TechSmith, Oracle, VMware, others) • Coordinated all software audit inquiries (22 audit requests from 2009-2012). • Managed full life-cycle of 70K hardware assets worldwide (40K clients, 14K servers, 16K remaining: printers, network devices, storage filers, etc.). • Improved existing hardware ITAM procedures that increased data accuracy from 80% to 92% accuracy. • Addressed employee questions, concerns around software licensing. Interfaced with Microsoft on licensing concerns and technical discussions. • Considered Subject Matter Expert for Symantec Veritas software licensing. Managed software license portal, license keys and install base. Interfaced with Symantec as necessary.

• Provided complete computer support services (plan, procure, install, implement, support, troubleshoot and dispose) for 600 users supporting 1,000 laptops / 200 desktops. • Supervised approximately 275 work orders per month with 90% resolution within 24 hours. • Led low to moderate complexity technical projects impacting single or multiple departments. • Negotiated with vendors for contract services, hardware and software. • Purchased $250K of new computer equipment and software assets annually ($1M in 2007). • Initiated TSP Dell Warranty Repair Program for hardware saving $15K annually. • Negotiated barcode scanners’ warranty extension for additional 180 days after expiration. Obtained replacement hard drives for vehicle mount scanners saving $8K. • Automated new computer deployment process reducing the required cycle time by 70% from 6 hours to 2. • Managed client services staff, including initial selection and daily supervision. Interview, hire and train a staff of four; delegate project requirements, evaluate performance and mediate conflicts. • Established and reviewed individual and team performance measures.