Jennifer (Quynh-Chi) Le

• Process general front office agent's duties • Provide information on hotel facilities and services, also information about points of interest in the area • Balance cash and complete balance sheets, cash reports and related forms • Maintain occupancy statistics • Customer service oriented, following Best Western's ICARE Standards • Work with minimal supervision • Clerical duties • Perform light housekeeping and cleaning

• Accurately took reservations for the hotel and continuously promoted daily room and vacation package sales • Checked guests in and out in timely fashion, assisted any guest in need to ensure their delightful stay • Worked with House-keeping Department to manage daily room inventory • Created, managed and posted charges to individual guests' accounts and group accounts • Completed necessary detailed reports and reported information to the next shift's clerk

• Got promoted from server to supervisor after 5 months of working • Trained and supervised front-of-the-house staff in delivering services • Responsible for managing the bar's inventory • Responsible for the cash flow and basic accounting work

• Worked at the front, directly provided quick and professional service in a fast-paced and busy restaurant environment, following the national chain's standards • Ensured cleanliness of the restaurant at all time • Completed daily inventory stocking duties, also opening and closing duties when required