Leonel Barradas Viloria

In HI4AI we put together for our clients nearly 20 years of experience managing high-volume projects, along with tools and cutting-edge technology to deliver the best in class data processing at a large scale for Artificial Intelligence Models and Machine Learning Projects. We offer On-demand Managed Services, with a trained high-qualified workforce, and dedicated project management, to do annotation, labeling, data processing and consulting.

Responsible for meeting sales and P&L goals, designing commercial strategy, finance, debt and investments decisions, managing the relationship with financial institutions, keeping and improving human resources and an optimum organisational environment, among other General Manager duties. I have managed operations related mainly with customer service including projects for a diverse range of industries from retail and telecom to insurance and banking. Special mention deserves the start up of Ecuador and Argentina Contact Center Operations on year 2007. Other important sales and project achievements are, the Telemarketing Project awarded to our company for the development of a successful up-selling and cross-selling sales channel for Value Added products for Telefónica Movistar in Venezuela, Level 2 Customer Support Platform for CANTV ($4.5 MM worth contract), the implementation of the Pre-paid Customer Service Platform for both Telefónica Movistar ($5 MM worth contract) and Movilnet ($7 MM worth contract).

Web Portal for the Quotation, Comparison and Advice in the purchase of Insurance Policies. Support in the conceptualization, development, design, strategic planning and start-up of the operation.

With direct report to the LWS Central America and Caribbean Region Director, I was responsible for managing Lucent Worldwide Services Organization portfolio in Venezuela which included Services Sales, Operations and Maintenance contracts with Movilnet and Telcel Bellsouth (now Movistar), Project Management and Installation Services. I managed customer relationship and defined strategy to meet revenue goals, accomplishing budget, installation deadlines and customer satisfaction indicators.

With direct report to the LWS Operations Manager, I was responsible for managing a multiannual Operations and Maintenance contract worth $13.8 MM/year for Telcel Bellsouth (now Movistar) with nationwide scope including Engineering, RF & Performance, Switch and Cell teams. I was responsible for accomplishing contract SLAs by designing processes and procedures for preventing and corrective maintenance activities for the CDMA cellular network among to recruiting and being responsible for team members training.

As an Operations and Maintenance Engineer, I was responsible for preventing and corrective maintenance activities associated to the 5ess switch and Executive Cellular Processor (ECP) as part of the CDMA Switch platform for Telcel Bellsouth in Maracaibo, Venezuela. Retrofits, switch growth, corrective and preventing maintenance procedures among others, were part of my daily activities. After six month of fieldwork I was promoted to O&M Supervisor for Occidental Region, having to manage customer relationship along to working with a team of more than 30 direct reports, which included Cell and MSC´s engineers.