Leonel Antonio Benavente

Over the course of my professional career, I´ve been able to work in different industries, such as beauty products, the telecommunications industry, BPO and contact centers, and house living development. Those industries have given me the opportunity to work in different areas to achieve a holistic knowledge of the way businesses can grow and operate from the financial and operational points of view. I like to be fully involved in every project the company has, either to increase business or be more efficient to reach profitable goals. When you talk about people, I believe that belonging to a team can make all the difference in reaching objectives in any company where you work. I would like to share my experience and add value to your business. If you have any questions, do not hesitate to contact me at leonel_benavente@hotmail.com, where we can set up a meeting or a call. My experience includes the following: • Finance: I was in charge of coordinating the financial statements and presenting them to members of the board on a monthly basis (P&L, balance sheet, and cash flow).to build budgets and rolling forecasts for regional companies. • Scope: I was responsible for delivering results from different countries, such as Mexico, the Central American region, and Venezuela; revenues, ebitda, cash management, and CSAT, among others. • Business and Operations: I was in charge of delivering clients' main KPIs, such as sales, collections, and csat, and for the financial view, I am used to presenting them as P&L indicators from top to bottom.The goal is to have a healthy business with high client satisfaction and profit. + 30 customersLocal businesses, nearshore businesses in the United States, and nearshore businesses in other countries • HR: +4000 employee businesses Create a wage scale for various types of businesses that is focused on meeting KPIs and reducing attrition. • Commercial skills: I like to build strategies to increase business and scout and search for new businesses. Develop a business plan for new and actual clients. • Procurement: My experience has given me the chance to implement and deliver the procurement procedures and deploy them to the rest of the company. • Metrics: Every company has its own KPIs to follow, such as efficiency, savings, occupancy, AHT, SLA, CSAT, or NPS, among others. For me, the way you drive metrics into success in every project or service for which you are responsible is very relevant. For further information, do not hesitate to contact me at leonel_benavente@hotmail.com.