Leonard Aruasa

Installs and configures WAN and LAN elements to ensure business needs are met. Maintains documentation regarding network configurations, operating procedures, and service records relating to network hardware and software. Provision of timely and high quality and cost-effective network infrastructure to support the bank regional branch network. Ensure all regional network installations adhere to industry standards and best practices. Assist in maintaining uptime and updated database for the Network Monitoring Tool to ensure reports shared are accurate. Service level Application in relation to Telecommunication service providers and Equipment supporting network functions for the regional branch network.

Define and drive system-level requirements and architectural decisions Communicate with users, scientists, and customer-facing teams to finesse the customer experience Develop system and subsystem requirements. Play an essential role in Risk Analysis and Risk Management. Communicate requirements and results with the cross-functional teams Provide technical expertise to the Systems Engineering Team and cross-functional project teams to support development and submission objectives Overseeing the development, installation, configuration, and administration of customer cloud and on-prem systems Training the engineering team on new systems, protocols, and best practices. Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions. Design procedures for system troubleshooting and maintenance

Design and deploy functional networks (LAN, WLAN, WAN) Configure and install software, servers, routers and other network devices Monitor network performance and integrity Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure Automate tasks and monitor their effectiveness Mentor team members on technical issues Leads network technology upgrade/expansion projects Create, oversee and test security measures Maintain complete technical documentation

Management of escalated technical challenges from engineers and comprehensive resolution within SLA and as per defined support processes and policies. Development and Implementation of continuous training sessions for intermediate engineers with an aim of improving workflow efficiencies, productivity and enhancement of predictive capabilities. Ensure proactive scoping, solution provision and documentation of recurrent technical client complaints. Work with internal engineering teams, peers and team leaders to identify/isolate root cause and support implementation of solutions that have not been solved through problem replication or known solutions. Support the Field Team Leader in the development and implementation of new technology requirements, processes, policies and systems to ensure the most effective use of new technology and opportunities Proactively participate in training and technical knowledge sharing workshops and cascade the same to intermediary engineers with the aim of up-skilling the team. Providing accurate and timely feedback and reports to line manager (Daily/Weekly/Monthly)

Proactively scoping the technical solution required to address customer requirements, assessing customers met and unmet needs, and recommends solutions that optimize value for both the customer and the firm. Monitoring and testing network performance and providing network performance statistics and reports. Designing of customer information security, Networking and storage solutions. Deployment of customer Networking and Storage Infrastructure Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Monitoring customer support for technical solutions proposed to the clients. Maximizing network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization Customer training, network documentation and project handover

Monitoring and support of SWIFT Network, WAN Networks and Internet Planning, design and deployment of customer network equipment Management of office LAN and all network attached equipment Network documentation and updating of diagrams Assisting in presentation and demonstration to clients Liaising with service providers and contractor in network related matters Undertaking onsite and offsite support for clients Recording all support cases in CRM for record keeping

ICT helpdesk services End­User Support both remote and local Networking and network troubleshooting Server management (Windows server 2008 R2) Computer and printer maintenance

Installation and upgrade of basic software End­ User Support both remote and local Network maintenance and troubleshooting Hardware maintenance

Studied Bsc Computer technology Key skills: Computer Networks Computer Programming Software design and analysis Database systems Artificial Intelligence Cloud computing Virtualization - VMware, Hyper-V Security- Fortinet , Sophos, Cisco McAfee Systems Administration - Windows, Linux