Leon Zhang

Responsibilities:  Provide CRM services to Operation, Custome Service, Sales and Marketing teams.  Track and handle online problems and service requests  Requirement Analysis  Features design  Payment channel integration  New server integration  Deploy new brand/regulatory  Maintain Cellxpert service  Maintain Marketo service Achievement:  Led and completed the migration of a brand from a third-party CRM to own CRM system  Led and completed two major CRM version upgrade projects  Led and completed two new brand deployments  Led and completed a brand closure  Completed the design of automatic account opening optimization, increasing the automatic account opening success rate from 40% to 90%.  Tracked and completed nearly 2,000 ticket/tasks within 2 and a half years

This is a work from home job. Work for a company in Shanghai. Project: IoT Connectivity management platform(www.simsky.com.cn) Duration: 05/2019 – at present Project Profile: Simplify customer's SIM fleet management with an operator-agnostic platform that offers everything they need for tracking their SIM inventory, monitoring usage and managing the life cycles of their SIMs. Agile methodology adoption project scale:Running more than 3,000,000 SIMs and 400 Users. System Features:Corporate website,inventory management,prepaid plans setting,CRM,online ordering,financial module,business analysis Tech Stack: TypeScript+JQuery+React+React-Redux,Redux-saga System:Ali Cloud+CentOS+MySQL+Git+Jenkins Project Team Size: 8 Responsibilities: Work with the development team in Shanghai Front end development on new and existing features Building and maintaining front end packages Perform code and peer reviews Find faults, diagnose and fix bugs Achievement: Introduce React into the project by degrees and use Antd as the UI library to improve system development efficiency and reduce development costs. According to user feedback, optimize UI operation logic, improve the ease of use, and improve customer experience. Improved front-end performance through code optimization and lazy-load

Project: IoT Connectivity management SaaS platform(www.simboss.com) Duration: 11/2016 - 11/2018 Project Profile: Simplify customer's SIM fleet management with an operator-agnostic platform that offers everything they need for tracking their global SIM inventory, monitoring usage and managing the life cycles of their SIMs. Agile methodology adoption Tech Stack: XMind, Axure RP Role:  Product Manager Project Team Size: 20 Responsibilities: Organize the product roadmap and strategy. Understanding and representing user needs. Monitoring the market and developing competitive analyses. Defining a vision for the product. Aligning stakeholders around the vision for the product. Prioritizing product features and capabilities. Conducting product reviews. Participating in the agile software development team. Monitoring industry trends. Achievement: Start from zero, achieve 200K AUD/Month sales in 12 months.

Project: A SaaS platform for IoT Connectivity management Duration: 05/2015 - 11/2016 Project Profile: Simplify customer's SIM fleet management with an operator-agnostic platform that offers everything they need for tracking their global SIM inventory, monitoring usage and managing the lifecycles of their SIMs. Tech Stack: XMind, Axure RP Role: Product Manager Responsibilities: Original product idea Understanding and representing user needs Outsourced development team management Maintain the front end of the system Defining a vision for the product. Customer Service Monitoring the development process. Monitoring industry trends. Achievement: Signed contracts with more than 130 customers. The company was acquired by Qi Peng.

Project: HOAU logistic company, (Barcode system integration project) Fullerton Financial Holdings Limited. (IT managed service outsourcing project) BEA Bank Shanghai data center, (Core business system integration project) Golden Concord Power Group, (Financial system optimization project) TNT, (North-Asia DR center setup and managed service) Guo Hua Life Insurance Company, (Shanghai data center IBM P series server integration project) CITI Bank, (IT managed service) OCBC Bank, (Hangzhou DR center setup) Shanghai Aiwu Food Co., Ltd.（DR Solution，IDC2.0 Solution, VMware Solution) TYCO Flow Control (Beijing) Co., Ltd.（IPT Solution) Pacific Insurance Co., Ltd.（Storage Solution) China Life Insurance Co., Ltd.（Production data center construction) Duration: 08/2007 – 05/2015 Tech Stack: System integration: IBM P series Midrange Computer, X86 Server, Storage, Cisco, Huawei, VMware, Oracle Role: Presales engineer Responsibilities: Attend to customer requests for information on RFIs and RFPs completion. Demonstrate to leverage best practices and offer insight into client business and industry verticals. Qualify and help close sales opportunities. Maintain account plan’s technical portions. Maintain corporate visits’ technical aspects. Install and maintain demos and software on presales equipment. Engage in product training to maintain high product knowledge.

Project: Credit Analyze System for Bank of China Shanghai Branch OA for Bank of China Shanghai Branch The KPI System for Bank of China Shanghai Branch The E-commerce Platform for Shanghaitour.net The E-commerce Platform for Ningbotour.net The E-commerce Platform for Changzhoutour.net The SMS Platform for ShanghaiTour Committee Duration: 07/2002 – 07/2007 Tech Stack: HTML, CSS, JSP, SQL, DB2 Role: Programmer,Project Manager Programmer Responsibilities: Coding and debugging Using SQL to get data from the database Display data on the UI in an easy-to-operate way Realize data mining and OLAP on UI Project Manager Responsibilities Manage relationships and communications with project stakeholders, including customers and delivery teams. Communicate and report project activities, timelines, impacts and implications to project team members Develop project plans to manage the delivery of quality project deliverables Balance schedule, cost and quality in reaching decisions relating to project delivery Oversee and report project expenditures and benefits realisation