Leon Ng
Chief Operating Officer
About
Joint CIBC in Toronto from 1997, worked in Telephone Banking team as Quality Control and Facilitator Moved back in Hong Kong in 2000, worked with HSBC on training/upgrading customer service team.
Canada
Toronto
Human Resources
Training Facilitation, 以顧客導向的服務, 營運管理, 業務開發, 客戶聯絡人, 聊天, 客戶體驗管理
Experience
Chief Operating Officer
Premium World Products
Toronto, Ontario, Canada
Training Facilitator
Magic Link Development Ltd
Hong Kong SAR
Focus on training customer service representatives to handle complains on toy products, assist them to keep the customers satisfaction, making sure these customers will return to the stores again.
Training Specialist
HSBC
Hong Kong SAR
Working with a private company that provides training/ coaching skills for HSBC employees
Phone Banking Officer
CIBC
Toronto, Ontario, Canada
Worked as a Quality Control Officer in the Telephone Banking Department. Promoted as a Trainer to train the new recruits on telephone banking scripting and cross selling technique.
Education
York University
Psychology
Leon Ng's Contact Information
Phone
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