Leo T

1.Sales and business management： —Drive profitable sales through forecasting and scheduling,Implements action plans to maximize efficiencies and productivity. —Manage store budget for daily operations and maintain asset protection in order to strike the balance in support of the P&L,achieved profitability and GOI goals. —Identify business development opportunities through market needs and data analysis,make actions to maximize the sales. 2.Store operation： —Fully responsible for the personal and property safety,facilities and assets,conduct fire control safety training on employees for each month. —Leads the implementation and execution of all Standard Operating Procedures and initiatives,establish operation SOP to follow the internal audit standards. —Make effort to enforce the loss prevention programs by building daily inventory demanding and monthly inventory plan,monitoring and reducing shortage for the stock,the loss rate was only 75% of the target. 3.Customer satisfaction: —Resolve customer complaints and issues in accordance with company policies whilst maintaining customer loyalty. —Culture the high-quality customer service realization and techniques within the store, build and maintain the balanced CRM structure among the staff. —Maintain an excellent level of presentation of the store interior,models,windows and visual merchandising,leverages OMNI-channel to deliver a frictionless customer experience. 4.Team management： —Manage staffing levels to agreed headcount plan,within budget and to deliver maximum efficiency,achieved 100% internal promotion for management team. —Effort in recruiting and retaining high quality management talents, manage and monitor training programs for the stores to develop capable sales personnel and management promotion. —Hold regular feedback meetings and ensure all staff receives all appropriate information,lead in the coaching and development of staff to improve sales techniques and service quality.

1.Participated in regular job rotation training of the store's 3 major management responsibilities which including customer service、store operation and visual merchandising. 2.Organize induction training、REAL service training、fabric knowledge training and cash management training as the store training coach. 3.Ensure store presentation meets brand requirement with correct visual and selling tools,make proper solutions for the store display adjustment as the VM assistant. 4.Proposed and established the cash till verification and optimization strategy that made the gap rate had dropped 50%,and increased cash till efficiency by 20%,awarded the Dedication Star of 2016.

2014-2016 —Champion of the 13th College Student Debate Competition —Won the college scholarship for 3 years