Leo Santana

Accurately process purchase orders while ensuring compliance with established service level standards. Collaborate with team leads to meet SLAs and provide timely, transparent updates on order status to key stakeholders. Drive process improvements by working with the customer experience team to eliminate inefficiencies and enhance operational performance. Utilize ERP systems to track and manage orders, providing customers with weekly open order reports. Efficiently process product samples in response to customer requests, ensuring quick turnaround. Resolve escalations and work cross-functionally to identify and address root causes of issues, contributing to overall customer satisfaction.

• Formulated sales strategies for specialty ingredients, processed orders with accuracy, and ensured prompt delivery. • Directed cross-functional teams in the oversight of supply chain operations while maintaining accurate order and inventory records. • Negotiated advantageous supplier agreements, cultivated long-term partnerships, and efficiently resolved challenges. • Conducted thorough market research to evaluate potential vendors, optimizing procurement based on timeliness and cost efficiency. • Performed data analysis utilizing Excel. • Provided support to the external sales team.

I began my career with Flight Centre Travel Group in a front-line travel booking and support role at GOGO Vacations, overseeing complete travel arrangements and consistently providing outstanding customer service. My responsibilities included offering comprehensive support to both clients and travel agents throughout all stages of travel planning, coordination, execution, and issue resolution in a dynamic, fast-paced setting. I subsequently advanced to an Inside Sales position at GOGO Vacations, where I worked collaboratively with internal sales teams and external partners to drive business growth, improve fulfillment processes, and develop strategic partnerships. In this role, I maintained high standards of service and contributed to revenue generation through targeted sales efforts. Next, I joined Liberty Travel as a Business Development professional, helping launch a new brand and build an independent advisor model. My duties included engaging, developing, and retaining advisors, as well as collaborating with sales, operations, and senior leadership teams to promote adoption, strengthen relationships, and advance key business growth initiatives within the Flight Centre family of brands.

Graduated