Leo Li
Acting Seller Chatbot Product Lead @ Daraz
About
I hold a Master of Science in Information Systems from Johns Hopkins Carey Business School and a Bachelor’s degree in International Relations with a minor in Applied Mathematics from Colgate University, with a strong foundation in quantitative modeling and systems thinking. I am currently an AI Customer Care Product Manager at Alibaba International Digital Commerce (AIDC), where I lead the design and scaling of AI-driven evaluation systems for large-scale customer service operations. My core responsibility is translating operational policies and quality standards into structured AI evaluation logic, including multi-attribute metric frameworks aligned with business KPIs such as resolution quality, compliance adherence, and interaction handling performance. I design prompt engineering strategies and structured output schemas (e.g., JSON-constrained responses) to ensure consistency, controllability, and production stability of LLM-based systems. I work on hybrid architectures that combine rule-based logic with LLM reasoning, implement fallback mechanisms across models, and iteratively optimize accuracy through error analysis and QA alignment. From a product design perspective, I focus on integrating AI outputs into operational workflows — defining AI-human collaboration flows, secondary review mechanisms, and performance dashboards to ensure that AI serves as a scalable decision-support infrastructure rather than a standalone model output. In addition, I have exposure to affiliate-related product systems, particularly in growth logic design, performance evaluation frameworks, and AI-assisted risk assessment within revenue ecosystems. My technical background in Python, SQL, R, and machine learning enables me to effectively bridge product strategy with engineering implementation. I am particularly interested in AI-powered decision systems, operational intelligence, and scalable data-driven infrastructure in digital commerce and fintech environments.
United States
Hamilton
Information Technology & Services
Business Strategy, Marketing, Business Development, Cryptocurrency Market Analysis, Sentiment Analysis, Data Scraping, Cloud Computing, Database Management System (DBMS), React.js, Node.js, Project Management, Project Planning, Leadership, Web Applications, User Experience (UX), Statistical Modeling, Statistical Data Analysis, IT Marketing Strategy, Marketing Campaign Management, Social Media Marketing
Experience

Data Scientist
United States
• Developed and optimized data pipelines for model training, translating complex business insights into actionable features. • Scraped and cleaned data from diverse sources, including crypto and sentiment data, enhancing model efficiency. • Collaborated with cross-functional teams to integrate data workflows into the algorithmic trading engine, improving performance.

Data Engineer
United States
• Built an automated ETL-based address matching pipeline to monthly ingest 150,000+ transaction records from PostgreSQL to AWS OpenSearch • Parsed and normalized addresses using usaddress, and computed confidence scores based on component-level differences and rapidfuzz similarity. Enabled scalable exact and fuzzy search via OpenSearch • Scheduled batch ingestion with cron and logging, improving monthly matching coverage from 49% to 90%, with zero mismatches on confidence scores ≥95

Data Analyst & Data Scientist
California, United States
• Developed an end-to-end NLP analytics pipeline to analyze over 10,000 Reddit comments from NBA team subreddits, measuring fan aggressiveness and neutrality toward others based on game outcomes (win/loss/neutral) • Boosted processing efficiency by 30% using AWS S3 for storage, AWS Glue for ETL orchestration, and Redshift for querying team performance data alongside fan sentiment • Designed modular preprocessing features for future scaling to Spark, Hive, and Flink environments, supporting broader data warehousing and real-time analytics use cases

Data Analyst & Full Stack Web Developer
Beijing, China
• Built a full-stack web-based clustering and scoring platform using React.js (Next.js), Node.js, MongoDB Atlas, RESTful API • Support performance evaluation of 100+ teachers and 40 regional managers at a national charity foundation • Reduced k-means within-cluster variance from 60% to 40% by implementing automated data preprocessing (boolean conversion, Z-normalization) and integrating SQL-based data manipulation • Enhanced clustering accuracy and score precision by expanding to 20+ domain-informed subgroups, applying business rules and data segmentation strategies to refine volunteer performance metrics

Intern Sales Department
中国 天津市
• Assisted in designing over 4 marketing plans and designed the marketing campaign for the new financial app • Increased download rates by over 80%, raising the number of downloaded records from 16 to more than 30 • Assisted in developing marketing strategies and gaining insights into departmental operations, which significantly improved the department’s efficiency, reducing the average development time from 10 workdays to 3

Data Science Research Project Intern
美国
•Developed R Shiny web software to automate statistical workflows and data visualization, enabling 200+ faculty and students to conduct tests and interpret results without coding •Improved user experience by over 20%, raising satisfaction scores from 75 to 90 and increasing usability by 10% through optimized app design and functionality •Boosted development efficiency by 40% by standardizing R Shiny code with Tidyverse, replacing outdated functions and cutting delivery time by 7+ days. •Built an all-in-one variance testing software (Bartlett, Levene, Fligner) with integrated summarization, visualization, and hypothesis testing for non-technical users
Leo Li's Contact Information
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