Leo Cusumano

As an Account Manager in Membership Services for the Florida Panthers, I manage a portfolio of Territory Members with a focus on renewals, retention, upgrades, and referrals. I build strong client relationships through proactive communication, in-person meetings, and personalized service while consistently exceeding revenue and retention goals. I support onboarding for new members, organize special events, and enhance the gameday experience through attention to detail and customized service. I collaborate with sales and cross-functional teams to execute seasonal initiatives, manage communications, and maintain CRM data including Archtics and Salesforce. I respond quickly to client inquiries and proactively identify opportunities to boost member engagement, loyalty, and satisfaction. This role strengthens my skills in account management, client service, event coordination, and revenue growth in a fast-paced professional sports environment while fostering collaboration, problem-solving, and relationship-building.

Drove new business revenue through high-volume outbound sales, consultative calls, and targeted CRM outreach for Atlanta Falcons ticketing products. Prospected and qualified leads, delivered needs-based presentations, and closed full-season, partial-plan, and group packages. Consistently exceeded activity metrics and contributed to team revenue goals while gaining foundational experience in sales strategy, pipeline management, and relationship building within a fast-paced NFL environment.

Supported corporate partnership activation and fulfillment for the Orange Bowl by coordinating sponsor deliverables, managing on-site experiences, and assisting with event logistics. Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of hospitality programs, brand activations, and client engagements. Gained hands-on experience in account management, sponsor relations, and event activation within a high-profile, fast-paced sports environment.

Worked as a Retail Sales Associate at DICK’S Sporting Goods, delivering exceptional customer service and driving sales across Team Sports, Footwear, Bikes & Fitness, and Apparel departments. Developed strong product knowledge, marketing skills, and client communication strategies while building relationships with regular customers. Gained hands-on experience in upselling, merchandising, and creating positive customer experiences in a fast-paced retail environment.

Served as a Youth Sports Coach and Referee at i9 Sports, leading leagues, camps, and clinics for athletes ages 3+. Focused on teaching teamwork, integrity, and sportsmanship while ensuring a safe and engaging environment. Developed leadership, communication, and conflict-resolution skills while fostering positive experiences and growth for young athletes.

At Florida State University, I earned my Bachelor’s Degree in English while immersing myself in coursework that strengthened my communication, writing, and analytical abilities. I learned how to research deeply, think critically, and craft persuasive stories, which shaped the way I approach challenges and solve problems. Beyond academics, I gained experience collaborating on projects, presenting ideas, and managing tasks from start to finish. These experiences laid the foundation for my work in client relations, account management, and partnerships, where clear communication and strategic thinking are essential.

I graduated from MCHS in 2017 with a 3.5 GPA after transitioning from homeschooling. I developed leadership, discipline, and teamwork through participation in AFJROTC. I gained hands-on experience in community service, volunteer coordination, and problem solving with the American Red Cross. I competed on multiple athletic teams including baseball, wrestling, cross country, and tennis, building resilience, goal-setting, and collaboration skills. Balancing academics, sports, and extracurriculars strengthened my communication, time management, and adaptability skills. These experiences laid the foundation for professional success in client relations, account management, and partnership activation by emphasizing teamwork, strategic thinking, and delivering results.