Lenard Gan

• Discerning and Addressing Client Needs with Tailored Solutions and Unwavering Support • Providing Enlightened Responses to Potential Client Inquiries, as well as Thoughtful Follow-Up Conversations • Prudently Addressing Client Requests for Proposals (RFPs) • Nurturing and Sustaining a Robust Sales Pipeline • Collaborating Closely with Management to Set and Achieve Sales Objectives, Strategizing for Present and Future Growth • Formulating Comprehensive Business Development Plans for Both Immediate and Long-Term Goals • Meticulously Orchestrating Novel Marketing Initiatives • Actively Participating in Conferences, Meetings, and Industry Events to Stay Well-Informed and Connected

• Assess the potential of the territory/markets and maintain meticulous sales tracking and status reporting. • Articulately present, advocate for, and vend products, employing compelling arguments with clients. Foster, nurture, and perpetuate positive business relationships with customers. • Provide comprehensive reports to management regarding client needs, issues, interests, and prospects for new products and services. • Conduct sales calls, targeting both new prospects and existing clients. • Assure customer satisfaction and nurture strong client relationships. • Expedite the resolution of customer issues and grievances to optimize their satisfaction. • Develop and implement sales action plans and strategies. • Regularly furnish daily field reports to the Sales Manager.

• Provide Multilingual Support to Bank Users Across Asia Pacific, Covering APAC Countries Including China, Taiwan, Hong Kong, Malaysia, and Singapore. • Collaborate Closely with Local Technical Support and Global Application Support Teams. • Offer Support Across Multiple Platforms, Including Email, Phone, and Ticketing. • Generate Daily Reports for Subject Matter Experts (SMEs). • Ensure Timely Ticket Acknowledgment in Accordance with Service Level Agreements (SLAs).

• Thoroughly Assess System Customization to Align with Specific Client Requirements. • Collaborate with the Project Manager in Facilitating Server Deployment. • Establish a Rigorous Testing Environment to Ensure Seamless Software Performance Prior to Project Delivery. • Deliver Comprehensive Documentation and Transfer Knowledge Base for Seamless Handover. • This revision maintains clarity while adding a touch of professionalism and readability to the text.