Lekheshwar B

Software Engineer (IC2) @ ServiceNow

About

Hello World, I am Lekhesh, a Computer Science graduate with an overall experience of around 2 Years. After my graduation in 2022, I joined Freshworks as a Full Stack software engineer primarily working on their flagship product- Freshdesk. So far, I have developed several user-friendly and intuitive User Interfaces and reliable Backend systems. In addition, I worked on the enhancement of their web ticketing portal, including the agent management system. Apart from these, I am keen on solving problems and have been taking part in several competitive programming events. Following is a list of technologies and programming languages I know: C, C++, Java, Spring Boot, JavaScript, Ruby, Reactjs, EmberJs, Ruby on Rails, MongoDB, NodeJs, MySql, AWS.

Country

India

City

Hyderabad

Industry

Computer Software

Skill

SQL, Full-Stack Development, Back-End Web Development, Front-End Development, Databases, Ember.js, Ruby, Ruby on Rails, C++, HTML5, Cascading Style Sheets (CSS), Software Development, Engineering, Web Development, JavaScript, Interpersonal Skills, English, React.js, Data Structures, Java

Experience

Software Engineer (IC2)

ServiceNow

2024-11 - Present · 1 yr 11 mos

Hyderabad, Telangana, India

Software Engineer (IC-1)

Freshworks

2024-4 - 2024-11 · 8 mos

Greater Hyderabad Area

Graduate Trainee - Software Engineer

Freshworks

2022-8 - 2024-3 · 1 yr 8 mos

Greater Hyderabad Area

Developed and improved multiple functionalities within the organization's flagship product (Freshdesk). -Played a crucial role in addressing one of the most frequently requested features - Threads for Tickets. Collaborated with the frontend team to develop a responsive UI for the ticket management module. -As part of the agent management system, worked on elements related to measuring agent efficiency in resolving a ticket. Captures and processes the Average Handling Time of each agent while working on an assigned ticket. These metrics serve as valuable tools for gaining insights into both team and individual performance. Aiding to make proper business decisions, thus helping increase the (Customer Satisfaction)CSAT score by at least 35%. -Worked on enhancing user state management which expands the option to set the activity states of agents, one of the most asked improvements in the agents portal. The introduction of the ability to deactivate an agent empowers administrators to evaluate overall performance effortlessly while retaining all data with a single click. Developed an intuitive and user-friendly interface to enhance the overall productivity of agents. -Improved the current ticket filtering system, significantly boosting agent's efficiency and productivity. This enhancement has led to a remarkable 90% reduction in the time to filter tickets based on specific needs and requirements. -Worked on expanding the scope of existing supported languages in the portal which was a key aspect in winning new deals and strengthening the trust with the existing customers. -Maintained and enhanced marketplace applications, used to increase productivity and boost the functionality of the portal. Giving flexibility to the users to use third-party applications based on their needs.

Web Development Intern

The Sparks Foundation

2021-6 - 2021-7 · 2 mos

Hyderabad, Telangana, India

Technical Writing Intern

GeeksforGeeks

2021-3 - 2021-6 · 4 mos

Hyderabad, Telangana, India

Pre Education Program Trainee

EPAM Systems

2020-9 - 2021-6 · 10 mos

Hyderabad, Telangana, India

PEP includes 18 online webinars covering "Software Engineering Best Practices”, “OOPS”, “Core Java”, “Design Principles & Patterns”, “Release Strategy”, “Introduction to front-end technology, Manual & Automation Testing" beginner level modules with hands-on technical tasks.