Lizzie Cheng

• Conduct consultations and stakeholder engagement • Administer a customer relationship management and outreach system • Build and share the knowledge of various types of stakeholders for departmental announcements and Ministerial events • Worked on #ImmigrationMatters campaign by engaging stakeholders through community conversations • Oversee the work of contractors/suppliers ensuring quality control and adherence to Government policies, standards and directives

• Established review panels (written submission and oral hearing) to engage stakeholders to discover and analyze the systemic housing issues to develop recommendations for the Minister • Developed review panel simulation process and operational documents/templates, as well as delivered and evaluated the simulation • Built relations and collaborated with key government and community partners • Conducted procurement to contract consulting services, monitored the contracts, and managed communication with the contractors

• Develop, edit and disseminate communications products such as newsletter articles, success stories, senior leadership messages, questions and answers, speaking notes and communications plans • Work with internal and external stakeholders to provide communications advice, tools and support for regional priorities • Support corporate and ministerial events, tours and consultations • Support and promote the use of modern communications tools and practices

• Delivered grants and contributions • Engaged and supported potential funding recipients, as well as funded organizations throughout their project life cycles • Engaged proactively with potential and current beneficiaries and related stakeholders to facilitate regional project development related to gender equality and systemic change • Created, supported and/or facilitated actions that enhanced positive, effective and efficient workplace and workplace well-being

• Conduct post-training quality monitoring and analysis • Coordinate new staff hiring and onboarding process • Enhance and deliver training programs • Work on other initiatives, such as career development program and townhall meetings • Prepare reports • Acting Team Leader at Service Canada Centre at various times

• Planed and delivered the Innovation Fair to be held in the BC region, while also contributing to the National Capital Region Fair • Liaised with a number of partners and stakeholders • Developed and initiate call-out for innovative projects and departments / partners’ involvement • Built and managed a team of volunteers • Conducted project development and delivery (i.e. budget, surveys, terms of reference, timelines, venue, logistics, program, tradeshow, communications) • Integrated innovation tools and approaches into planning and execution wherever possible • Created Innovation Fair in a Box tool for succession planning purpose

• Received, determined the needs and responded to questions from clients on service offerings and other government services and provide value added information, advice and guidance on program and service requirements • Examined, verifies and authenticated client identity and/or supporting documentation • Determined the need for more in-depth interventions concerning eligibility and entitlement to benefits, and conducts referrals to program/service specialists as required. • Identified potential fraudulent information/activity and refers to appropriate unit for investigation. • Administered oaths, and takes and receives affidavits, declarations and affirmations

Settlement & Multiculturalism Unit, Immigration, Settlement & Multiculturalism Branch, Population Growth Division, Department of Post-Secondary Education, Training and Labour • Managed Provincial funding including budgeting, call for proposal, proposal evaluation, funding agreements, funding allocation & issuing, project tracking database, negotiation, outcome measurement, funding balance management, reporting, and auditing • Pursued Federal funding including proposal writing, budgeting, project implementation, reporting, and assisting with funder's auditing • Worked collaboratively with diverse internal and external stakeholders • Administered development and delivery of settlement, language, entrepreneurship, pre-arrival, employment, FQR, family and cultural programs for newcomers • Public education program development in the area of diversity, multiculturalism, inclusion and stakeholder engagement • Capacity building in settlement infrastructure and developing settlement and multiculturalism resources • Worked on projects involving multi-disciplinary teams, such as Syrian refugee issues • Involved in foreign company's relocation and retention project • Supported local employers in the area of retaining temporary foreign workers and immigrant workers • Developed standard operating procedure and tools for use • Oversaw unit's financial activities, budget, and auditing and provided financial analysis • Conducted unit’s strategic planning, and developed action plans • Provided leadership, guidance, orientation, training, coaching and mentoring to the staff • Worked with the staff to develop staff work plans, and managed staff workload and performance • Involved in Lean Six Sigma process improvement projects

Settlement & Multiculturalism Unit, Immigration, Settlement & Multiculturalism Branch, Population Growth Division, Department of Post-Secondary Education, Training and Labour • Provided consultation, guidance and recommendation to stakeholders regarding funding, program development, project management, etc. • Project management (i.e. needs assessment, development, planning, implementation, evaluation and expansion) • Developed comprehensive business support programs for newcomers, including mentorship, training, language enhancement, business incubators and pre-arrival programs • Organized and participated in international immigration promotion and recruitment trip • Joined domestic promotion and recruitment trips at career fairs • Organized and facilitated diverse events (i.e. group consultation, workshops, training, orientation sessions, festivals, etc.) • Developed written materials including guides, training materials, briefing notes, presentations, etc. • Conducted outreach, marketing, promotional and public awareness activities • Worked on promotional video and materials (e.g. brochures, swags, banners, etc.) • Involved in immigration interviews and application file processing

Population Growth Division, Department of Post-Secondary Education, Training and Labour • Created vision for the workplace structure change • Researched, developed, implemented solutions to address internal and external challenges • Communicated the changes with staff and measured outcome and performance

• Translate English to Chinese and vice versa for immigration officers and applicants to NB Provincial Nominee Program during the interview process

• Assisted Marketing and Accounting professors with their research project for new teaching strategies; collected and analyzed survey results • Researched other universities to identify sales management courses in BBA and MBA programs

• Introduced campus, courses, societies/clubs, university culture to prospective students in groups of up to 30; provided information and answered questions.

• Met and exceeded daily sales target through focus on professional customer service and identifying and meeting customer needs; demonstrated accurate product knowledge