leilani donegan-hill

Reporting directly to the Plant Manager, I am responsible for partnering within the production facility and our corporate sales support team to generate and fulfill mail orders prior to the start of the production. I also track all deliveries, extensions, and collect samples for clients upon request. Additionally, I track orders for customers, communicate with the team on late, cancellations and shortage orders and provide production support in an effort to resolve potential issues for a smooth production. As the facility's appointed safety officer, I am also in charge of facilitating all mandatory safety training sessions, completing monthly plant inspections as well as providing the necessary lift truck certification classes for new hires and refresher courses for full-time associates. As the backup administrative assistant, I also aid in placing orders and payroll duties as well.

Accurately order selected large quantity bulk and special orders using Voccollect picking system. Operated Pallet Rider, Stand-up Forklift, Order Picker/ Cherry Picker, and Pallet Jacks on a regular basis. Trained and Certified on all warehouse equipment. Used RF scan gun to unload inventory from shipments, prepared product to be replenished in storage areas. Conducted auditing procedures to cut down shrink and order errors. Performed heavy lifting when necessary as well as building pallets for replenishment. Highly productive associate maintains a receiving rate of over a 100% every night. Highly productive associate achieving an order selecting rate of 490 units/hr with little to no errors. Experience picking both bulk racks and module product. Highest earning associate while involved in individual incentive program for 10 months straight. Broke productivity records in Chemical order selecting area picking at a rate of 149% for 6 hours with a unit/hr. set at 490 units/hr.

In charge of handling phone calls, answering questions, updating files, verifying insurance and prescriptions and completing patient scheduling, check-ins and check outs for office visits. Obtained prior authorizations for numerous prescription drugs, completed referrals, scheduled procedures, and worked with clients, technicians and doctors to maintain quality of care. Also completed chart preparation and maintenance, insurance estimate generation, and used medical administrative software such as Veracity and prescription network software. Provided exceptional customer service to patients as well as interoffice client communication.