leila yemlahi

* Assisting and providing 5 star customer service * Controlling the restaurant floor so the shift will run smoothly for the floor staff and kitchen * Responding to customer enquiries, taking reservations by phone and email Organising menus, communicating with the waiters, supervisor and kitchen Creating and completing reports using word and excel applications * Creating / updating guests profiles * Writing procedures, making floor plans, attending briefings and taking minutes

* Assisting clients with outstanding service * Dealing with enquiries and complaints and monitoring customer service * Helping customers with refunds and exchanges * Making sure the shop floor runs smoothly * Training new team members * Dealing with enquiries and purchases over the phone and email * Managing stock movement with different departments in Harrods such as Personal shopping liaising with a number shoppers * Ambassador for fine jewellery, being point of contact for the team and clients also assisting with watch repairs * Merchandising and ensuring the shop floor and stock rooms areas and goods are well displayed * Handling payments, * Assisting with stock counts and inventory are run smoothly