Leila Kantor Sauaia

Leila Kantor Sauaia

Customer Operations Specialist @ Quartile

About

I’m a data-oriented Customer Operations Specialist focused on delivering clarity, consistency, and strategic visibility across global advertising campaigns. With a background in engineering and supply chain operations, I bring structured thinking, cross-functional collaboration, and a focus on scalable systems to fast-paced marketing operations. At Quartile, I coordinate performance reviews and lifecycle audits for a large, multi-channel advertiser portfolio—covering Amazon Advertising, Google Ads, and Meta Ads. My role blends structured operations with marketing data workflows: I prepare and analyze CRM and performance data, support stakeholder alignment, ensuring Customer Success and Marketing teams have clear reliable data to make informed, data-driven decisions. I leverage AI tools to streamline documentation and maintain structured workflows. I’m continuously exploring ways to optimize processes and improve internal data consistency. I also manage shared account lifecycle databases and internal audit documentation, ensuring version control and accessibility across global stakeholders.

Country

Brazil

City

Belo Horizonte

Industry

Marketing & Advertising

Skill

Visual Basic for Applications (VBA), Data Analysis, Marketing, Data Operations, Marketing Operations, Project Management, Customer Lifecycle Management, Marketing Strategy, Complex Analysis, Customer Relationship Management (CRM), Advanced Excel, Salesforce, Supply Chain, Procurement Management, Customer Service, Customer Support, Sales, SAP ERP, Procurement Logistics, Supplier Performance

Experience

Quartile

Customer Operations Specialist

Quartile

LinkedIn
2024-6 - Present · 2 yrs 4 mos

New York, United States

-Coordinate strategic performance reviews and audits for a large portfolio of advertisers across Amazon Advertising, Google Ads, and Meta Ads -Structure and prepare operational data in Salesforce and Excel to support lifecycle reviews and campaign improvement discussions across the Customer Success and Marketing Strategy teams -Maintain CRM records along with account lifecycle databases to track milestones, audit notes, and performance statuses—ensuring data is accurate, timely, and actionable -Track stakeholder deliverables, follow up on deadlines, and ensure review schedules are aligned across cross-functional teams -Utilize AI-powered tools to scale documentation, improve visibility, enhance data accuracy, and increase team efficiency. -Identify operational inefficiencies and explore ways to streamline processes focusing on improving data accuracy and scaling workflows -Manage collaborative documentation through SharePoint, supporting consistency, version control, and alignment across Customer Success and Strategy teams -Support integration of Zapier-based automations to optimize internal workflows

Givaudan

Procurement Management Coordinator

Givaudan

LinkedIn
2022-5 - 2024-6 · 2 yrs 2 mos

Budapest, Hungary

-Facilitate smooth procurement operations and content management. -Maintain consistent and accurate sourcing data, executing responsibilities with precision. -Support contract creation and maintenance with valuable analysis and templates. -Foster strong supplier relationships through contract assistance. -Monitor contract usage and quantities, optimizing procurement processes. -Collaborate with cross-functional teams to troubleshoot sourcing data issues. -Contribute to material localization, demand anticipation, and procurement forecasting.

Givaudan

Procurement Intern

Givaudan

LinkedIn
2022-1 - 2022-9 · 9 mos

Budapest, Hungary

-Assisted and supported the procurement team and category managers in various tasks and projects. -Revised and updated sourcing data to enhance data integrity. -Collaborated with team members to improve procurement process efficiency.

SAP

iXP Intern

SAP

LinkedIn
2021-6 - 2022-1 · 8 mos

Budapest, Hungary

-Provided excellent customer and technical support, resolving inquiries and debugging efficiently. -Efficient debugging procedures, identifying and troubleshooting software problems. -Supported SAP Advanced Planning and Optimization tools, collaborating to enhance system performance

Universidade Estadual de Campinas

Product Development

Universidade Estadual de Campinas

LinkedIn
2021-3 - 2021-7 · 5 mos

Product Development - Immunity team (UNICAMP-BR) - -Collaborated with Danone and Givaudan as part of the Immunity team at University of Campinas. -Conducted research and development activities to explore and understand consumer needs and market trends in the field of immunity-boosting products. -Contributed to product formulation by developing innovative and effective formulations that met functional and sensory requirements. -Assisted in market research efforts to gather insights and identify potential opportunities for product positioning and differentiation. -Participated in the sampling process to ensure product quality and assess sensory attributes. -Provided input on packaging design decisions to enhance product appeal and usability. -Supported project management activities by coordinating timelines and resources to meet project milestones. -Document progress, analyze data, and communicate effectively with the team. -Maintained adherence to food safety regulations and guidelines throughout the product development process. -Developed skills in product engineering, functionality assessment, sampling, packaging design, and -project management. -Gained a deeper understanding of the importance of food safety and quality in delivering successful consumer products. *Research and Development *Product Formulation *Market Research

transcosmos inc.

Bilingual Customer Service Representative

transcosmos inc.

LinkedIn
2020-8 - 2021-2 · 7 mos

Hungary

-Provided customer and technical support. -Managed sales and orders on multiple platforms (SAP, CyberSource, Magento, Cloud Contact Center, Zendesk). -Conducted training sessions for team members.

Food Innovation Center - University of Debrecen

Intern

Food Innovation Center - University of Debrecen

2019-7 - 2020-5 · 11 mos

Debrecen

-Analysis in flour, pasta and bakery products -Preparation of samples and Sensory Analysis -Data analysis and technical reports -Quality Control -HACCP Analysis

SEMALIM - Semana Acadêmica de Engenharia de Alimentos da Unicamp

Manager of Events

SEMALIM - Semana Acadêmica de Engenharia de Alimentos da Unicamp

LinkedIn
2017-8 - 2018-8 · 1 yr 1 mo

Campinas, Sao Paulo, Brazil

-Planning, organizing and managing academic and social events. -Viability assessment -Supervise and evaluate staff

Universidade Estadual de Campinas

Student Researcher

Universidade Estadual de Campinas

LinkedIn
2018-2 - 2018-7 · 6 mos

Campinas

O objetivo do trabalho foi a produção de gás metano por meio de biodigestão anaeróbia a partir de bagaço de malte, resíduo proveniente de indústrias cervejeiras. The objective of this work was the production of methane gas through anaerobic biodigestion of malt bagasse, residue from brewing industries.

FEA UNICAMP

Academic Intern

FEA UNICAMP

LinkedIn
2017-8 - 2018-7 · 1 yr

Campinas e Região, Brasil

Aproveitamento de resíduos procedentes da indústria de bebidas e café através da digestão anaeróbia. Analisando composição dos resíduos de acordo com as técnicas químicas e analíticas normalizadas Use of waste from the beverage and coffee industry through anaerobic digestion. Analyzing waste composition according to standard chemical and analytical techniques

GEPEA - Consultoria em Alimentos

Partnerships Manager

GEPEA - Consultoria em Alimentos

LinkedIn
2017-4 - 2018-1 · 10 mos

Campinas

-Determine and maintain partnerships -Assess New Partnership Opportunities -Assist Partners in Sales

Education

Universidade Estadual de Campinas (Unicamp)

Universidade Estadual de Campinas (Unicamp)

LinkedIn

Engenharia de Alimentos

2016-3 - 2021-7 · 5 yrs 5 mos
Faculty of Engineering, University of Debrecen

Faculty of Engineering, University of Debrecen

LinkedIn

Engineering Management

2020-9 - 2023-1 · 2 yrs 5 mos

Awarded with Stipendium Hungaricum Scholarship

Faculty of Engineering, University of Debrecen

Faculty of Engineering, University of Debrecen

LinkedIn

Food Engineering

2018-9 - 2020-6 · 1 yr 10 mos

Awarded with Stipendium Hungaricum Scholarship

Leila Kantor Sauaia's Contact Information

Email

******@***.com

Phone

(**) *** ****

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