Leila Kantor Sauaia
Customer Operations Specialist @ Quartile
About
I’m a data-oriented Customer Operations Specialist focused on delivering clarity, consistency, and strategic visibility across global advertising campaigns. With a background in engineering and supply chain operations, I bring structured thinking, cross-functional collaboration, and a focus on scalable systems to fast-paced marketing operations. At Quartile, I coordinate performance reviews and lifecycle audits for a large, multi-channel advertiser portfolio—covering Amazon Advertising, Google Ads, and Meta Ads. My role blends structured operations with marketing data workflows: I prepare and analyze CRM and performance data, support stakeholder alignment, ensuring Customer Success and Marketing teams have clear reliable data to make informed, data-driven decisions. I leverage AI tools to streamline documentation and maintain structured workflows. I’m continuously exploring ways to optimize processes and improve internal data consistency. I also manage shared account lifecycle databases and internal audit documentation, ensuring version control and accessibility across global stakeholders.
Brazil
Belo Horizonte
Marketing & Advertising
Visual Basic for Applications (VBA), Data Analysis, Marketing, Data Operations, Marketing Operations, Project Management, Customer Lifecycle Management, Marketing Strategy, Complex Analysis, Customer Relationship Management (CRM), Advanced Excel, Salesforce, Supply Chain, Procurement Management, Customer Service, Customer Support, Sales, SAP ERP, Procurement Logistics, Supplier Performance
Experience

Customer Operations Specialist
New York, United States
-Coordinate strategic performance reviews and audits for a large portfolio of advertisers across Amazon Advertising, Google Ads, and Meta Ads -Structure and prepare operational data in Salesforce and Excel to support lifecycle reviews and campaign improvement discussions across the Customer Success and Marketing Strategy teams -Maintain CRM records along with account lifecycle databases to track milestones, audit notes, and performance statuses—ensuring data is accurate, timely, and actionable -Track stakeholder deliverables, follow up on deadlines, and ensure review schedules are aligned across cross-functional teams -Utilize AI-powered tools to scale documentation, improve visibility, enhance data accuracy, and increase team efficiency. -Identify operational inefficiencies and explore ways to streamline processes focusing on improving data accuracy and scaling workflows -Manage collaborative documentation through SharePoint, supporting consistency, version control, and alignment across Customer Success and Strategy teams -Support integration of Zapier-based automations to optimize internal workflows

Procurement Management Coordinator
Budapest, Hungary
-Facilitate smooth procurement operations and content management. -Maintain consistent and accurate sourcing data, executing responsibilities with precision. -Support contract creation and maintenance with valuable analysis and templates. -Foster strong supplier relationships through contract assistance. -Monitor contract usage and quantities, optimizing procurement processes. -Collaborate with cross-functional teams to troubleshoot sourcing data issues. -Contribute to material localization, demand anticipation, and procurement forecasting.

Procurement Intern
Budapest, Hungary
-Assisted and supported the procurement team and category managers in various tasks and projects. -Revised and updated sourcing data to enhance data integrity. -Collaborated with team members to improve procurement process efficiency.

iXP Intern
Budapest, Hungary
-Provided excellent customer and technical support, resolving inquiries and debugging efficiently. -Efficient debugging procedures, identifying and troubleshooting software problems. -Supported SAP Advanced Planning and Optimization tools, collaborating to enhance system performance

Product Development
Product Development - Immunity team (UNICAMP-BR) - -Collaborated with Danone and Givaudan as part of the Immunity team at University of Campinas. -Conducted research and development activities to explore and understand consumer needs and market trends in the field of immunity-boosting products. -Contributed to product formulation by developing innovative and effective formulations that met functional and sensory requirements. -Assisted in market research efforts to gather insights and identify potential opportunities for product positioning and differentiation. -Participated in the sampling process to ensure product quality and assess sensory attributes. -Provided input on packaging design decisions to enhance product appeal and usability. -Supported project management activities by coordinating timelines and resources to meet project milestones. -Document progress, analyze data, and communicate effectively with the team. -Maintained adherence to food safety regulations and guidelines throughout the product development process. -Developed skills in product engineering, functionality assessment, sampling, packaging design, and -project management. -Gained a deeper understanding of the importance of food safety and quality in delivering successful consumer products. *Research and Development *Product Formulation *Market Research

Intern
Food Innovation Center - University of Debrecen
Debrecen
-Analysis in flour, pasta and bakery products -Preparation of samples and Sensory Analysis -Data analysis and technical reports -Quality Control -HACCP Analysis

Student Researcher
Campinas
O objetivo do trabalho foi a produção de gás metano por meio de biodigestão anaeróbia a partir de bagaço de malte, resíduo proveniente de indústrias cervejeiras. The objective of this work was the production of methane gas through anaerobic biodigestion of malt bagasse, residue from brewing industries.

Academic Intern
Campinas e Região, Brasil
Aproveitamento de resíduos procedentes da indústria de bebidas e café através da digestão anaeróbia. Analisando composição dos resíduos de acordo com as técnicas químicas e analíticas normalizadas Use of waste from the beverage and coffee industry through anaerobic digestion. Analyzing waste composition according to standard chemical and analytical techniques
Education
Leila Kantor Sauaia's Contact Information
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