Leila D.

Operations

Program management on the operations team. Multifamily and commercial incentives.

Conducted all functions necessary to close the sale, including generating new leads and conducting tours as well as Awarded 100% excellence for shop report, 2 months into position. Manage leads database and followed-up accordingly to drive future business for a 370 unit property. Generate and submit weekly reports Completed leases for each rental and maintained an occupancy rate of over 90% Organize and review all lease signing contracts, documents and materials to ensure a seamless process for the applicants. Proficient in Lease Rent Optimization software and MRI Residential Management software. Handled all renewals and commissions for the property Assist with social media and marketing for the property Organize Resident Events Conferred with customers by telephone or in person to provide information about leasing and pre-leasing apartment units Coordinate general maintenance and emergency repairs for the property Organize and review all lease signing contracts, documents and materials to ensure a seamless process for the applicants. Handled all customer/prospect inquiries to drive customer retention and prospect reach. Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi-Family Housing.