leigh morgan

Investigating systems and resolving issues, also providing IT support to colleagues

* Distributing - national newspapers and magazines to nearly six hundred retailers throughout East Lancashire. * Ensuring the department runs smoothly and effectively in the absence of the newspaper manager and that targets and performances are kept to the correct standards. * Provide guidance, support and training to team members or new employees. * Delegate work to colleagues and prioritise workload. * Flexible and approachable at all times. * Involved in the recruitment of new staff. * Implement sale drives, targeting low or non-receiving customers. * Analyse statistical data – compile Excel reports for publishers. * Responsible for hitting targets, Key Performance Indicators. * Dealing with and resolving problems and issues which arise.

* Concessionary Transport Solutions provide solutions for concessionary travel for local authorities, schools, colleges, probationary services, social services and police authorities throughout Great Britain. * Provide a high level of customer service over the phone to nearly 6,000 taxi-card end-users. Investigate and resolve problems or queries as they arise. * Answer the phone to resolve problems. * Compile and prepare reports using in-house software. * Scanning contracts, personal or other documentation. * Ad-hoc reports for management and external associates. * Inputting sensitive data including names, addresses, date of births or photographs. * Producing customer smartcards using Card Five v7.7. * General administration – photocopying, faxing, printing. * Configure and repair handheld data head terminals.