lei chen

About

Senior architect and project technical manager in development and deployment of business operation support systems, particularly CRM, billing and revenue management systems. Total of 22 years experiences in IT research, development and application with the most recent 14 years focused on the communications industry. Specialties: Cross-functional teams responsibility in defining and delivery of BOS solutions. Plan, organize, prioritize and oversee projects to meet business objectives and specifications. Identify key resources, provide effective directions, coordinate team activities and resolve obstacles. Manage business stakeholders involvement and change control throughout the life of project. Analyze risks, establish contingency plans, identify trigger events and plan for mitigation. Manage project scope, schedule and cost. Customer Relationship Management, Billing & Revenue Management, Enterprise Application Integration, Business/Operation Support Systems, Service Oriented Architecture and Telecom Network Management

Country

united states

City

atlanta

Industry

information technology and services

Skill

solution architecture, enterprise architecture, eai, soa, it strategy, software development, pre sales, integration, requirements analysis, business transformation, cloud computing, oracle brm, oracle siebel, business analysis, crm, professional services, cross functional team leadership, erp, enterprise software, software project management, sdlc, siebel, unix

Experience

software engineer

hitachi telecom

1996-3 - 1999-3 · 3 yrs 1 mo

senior managing consultant

ibm

2008-1 - 2009-5 · 1 yr 5 mos

* Worked in OTCOE (Oracle Telco Center of Excellence), Global Business Services (GBS). Led the product evaluation and gap analysis about Oracle Communications Suite (Siebel-BRM-OSM/ASAP with AIA integration) * Designed, developed and delivered the IBM Knowledge & Learning training course for Oracle Communications Suite, including Siebel, BRM, OSM/ASAP and AIA * Worked at Orange UK, a UK based mobile service provider, as Oracle BRM SME. Performed business requirement health-check, project scope check and business process analysis, etc. * Worked at PCCW as an Oracle BRM SME to plan, verify and execute the BRM application upgrade and data migration * Participated multiple sales P&B and POC works in various BOSS/CRM/Billing related opportunities

senior technician consultant

portal software

2000-3 - 2002-2 · 2 yrs

* Worked in the Professional Service Group and the Engineering Department. Participated total 12 customer management, billing and revenue management system implementations for various business. * Worked on the requirement analysis, prototyping, architectural design, and implementation of Siebel-BRM integration solutions. * Worked on solution development, customer workshop, proof of concept, user & employee training, assignments from quick troubleshooting to full life-cycle project. * Provided technical leadership and consultancy to 3rd party system integrator.

software engineer

scientific atlanta

1999-4 - 2000-3 · 1 yr

senior architect

infralogic ab

2009-6 - 2007-12

* Worked in the commercial solution at Travelport. Led the tasks of business requirements definition for the Oracle BRM based global billing solution, technical design review, proof of concepts, UAT, etc. * Worked in billing operation at Rackspace utilizing Oracle BRM as the platform. Responsible for production support and troubleshooting, system and data analysis, * Worked with Peniel Solutions and led the Siebel CRM/PRM based implementation of FHA LEAP project to support its government lender program application process. * Worked with Oracle in the business requirement workshops, planned and executed the initial launch of the Oracle BRM based billing system and production support for Cellular South (new C Spire).