lei pang

genearl manager

About

As bilingual fluent in English and Chinese, I was educated at highly regarded universities in UK and China. I have studied logistics for both of my undergraduate and postgraduate degrees and I improved my business and management knowledge with MBA. Studying in Changsha, a Chinese city far away from my home town, and at Cardiff has helped me to adapt to different cultures. While my particular interest is in using my logistics degree and experience, I am very flexible and prepared to take any opportunity that can help improving current and developing new skills. I am an adaptable, dependable hard-worker and always willing to learn.

Country

united kingdom

City

cardiff

Industry

logistics and supply chain

Skill

logistics management, product development, financial accounting, microsoft office, customer service, teamwork, english, logistics, supply chain management, research, windows, teaching chinese as a second language

Experience

logistics manager

digi4u

2013-7 - 2015-7 · 2 yrs 1 mo

In charge of the shipping department. Successfully designed warehouse layout, established a new SKU system containing over 700 products and helped set up the order management system. My role is to manage warehouse operations, which involves improving warehouse layout; analysing sales figures and monitoring stock levels to determine purchase order; preparing new orders for processing and inspecting processed orders to ensure the right product is delivered to the correct customer on time; interacting with customers, colleagues and carriers to ensure customer satisfaction is achieved. This position requires knowledge of warehouse management, ability of fast learning, sensitivity of top sellers and carefulness.

waitress

k-max

2013-4 - 2013-7 · 4 mos

Working as a part-time waitress in the independent Chinese restaurant. Responsibilities includes taking order from eat in customer, take away customer as well as delivery customer, serving eat in customers, giving change and cleaning and setting tables. This role requires ability of noticing customer’s need and serving with a friendly attitude. Good communication skills and a sense of responsibility are also very important.

intern warehouse assistant

china resources shandong pharmaceutical

2010-3 - 2010-3 · 1 mo

Working as a warehouse assistant during my internship programme, my responsibilities included classifying orders, checking and labelling goods and arranging shipping to their destination.

customer service advisor

kfc

2007-3 - 2007-6 · 4 mos

The second year in university, I decided to do part-time job in a branch of KFC in China. The standard service process makes it easier and quicker to start the job. This job required taking orders from customer and offering them fresh food and giving change correctly and quickly.

marketing assistant

noodlebox

2011-8 - 2011-8 · 1 mo

Working part-time especially to attract seasonal customers. This role involved approaching members of the public and engaging them in friendly conversation in both English and Chinese to promote the restaurant.

genearl manager

digi4u

2015-7 - Present · 11 yrs 3 mos

I was moved from logistics department to the main office. With my knowledge of products and logistics, I was expected to help with marketing and also gain a better and more complete view of the business. This job includes supervising logistics, marketing and customer service; Human resource management such as attendance, work performance and recruitment; Assisting administrator for overall management. This new role requires good communication, attention to details, ability to use fixed knowledge to new situation, and capability to organise and execute.