leeia craddock

junior project manager

About

Professional Profile A positive, versatile and committed Administrative Professional, with a strong customer focus and a record of superior quality service in fast-paced and diverse environments. Extremely capable and takes pride in achieving more-than-expected results. Thrives on developing skills and knowledge. Key Qualifications * Communication, Interpersonal and Teamwork skills -- Proven ability to work effectively and collaborate with people of various ages and cultures. Strength in working effectively with multiple supervisors. * Customer Service – Relates well to the public, very personable and good on the telephone. * Planning, Organization & Time Management -- Sets priorities and focuses on efficient time management. Practiced in handling complex and multifaceted tasks. * Problem Solving and Decision Making -- Takes personal responsibility for solving problems and issues that may arise. * Computer Literacy -- Well versed in MS Office, Word, Outlook, as well as other applications.

Country

canada

City

kitchener

Industry

construction

Skill

administration, customer service, microsoft office, microsoft excel, time management, filing, problem solving, financial analysis, communication, financial accounting, organizational behavior, phone etiquette, banking, retail banking, credit risk

Experience

junior project manager

permit world

2015-5 - Present · 11 yrs 5 mos

customer service representative

national money mart

2004-12 - 2005-12 · 1 yr 1 mo

Key holder, cash management, collections, handling client interactions in a friendly and discreet way. Made decisions on credit worthiness and pay/no pay on cheques. Solely responsible for premise including all cash in location.

maintenance worker

ymca canada

1997-4 - 2003-10 · 6 yrs 7 mos

Working to keep the building clean and running smoothly while providing exceptional customer service up close and personal. Was also a Junior Team Leader which meant I was in charge of the other staff on my shifts.

financial service associate

cibc

2006-3 - 2015-2 · 9 yrs

* Provided administrative support for the Account Manager, e.g., prepared background client information for appointments, managed files, prepared documents for all products offered, copying, fax, email, computer input and follow-up. Handled client calls, booked appointments, responded to inquiries/problems. Fast paced work environment with an emphasis on profitable revenue growth. * Recognized regularly for meeting key job level targets. * Excelled at product knowledge; stayed up to date with the industry. * Redesigned client documents to make them more company objective/client friendly. * Provided a high standard of customer service including office lobby management. * Exceptional problem resolution skills. * Key holder with signing and overriding authority. * Completed Canadian Securities Course to become mutual funds licensed (not currently registered).