lee mottram

As Lead Administrator I am responsible for looking after all new starters in the office and training them in all aspects of their job role. I manage the workloads for each member and act as a mentor for them by creating work instructions for their roles. I manage the workloads of each office member I am in charge of all fuel cards used at the Defence Academy which includes keeping a spreadsheet for all receipts used for monthly reports. I am an authorised user of multiple MOD credit cards including the responsibility of collecting information for monthly reconciliation audits for every transaction. I am also responsible for looking after the larger group tours, which can range anywhere between 50 - 350 people on one course in multiple locations overseas. My roles as Travel Administrator involve liaising direct with the MOD, to ensure that all of the Defence Academy travel needs are processed efficiently with minimal cost to the public purse. These requirements included booking Air, Rail, Sea travel, Car Hire or Hotel needs.

In this role I looked after 4 members of staff in the Managers absence. This helped me gain vital managerial skills which included balancing and cashing up tills, making sure the branch hit monthly targeted figures, banking procedures and providing monthly and weekly reports to head office. I also gained valuable customer service qualities which included cross selling insurances, savings bonds and new accounts.

I worked within a small team dealing with all fraud claims throughout the country. This meant relaying confidential information with relevant police departments and bank headquarters. This was an interesting position but had limited chance of progression from this role.

This was a challenging role converting sales calls into loan applications. I took regular ICOB examinations and learnt their underwriting policies and procedures. This was a very target driven role to which I excelled in achieving my sales targets each month for loans, insurances and mortgages.

Travel / General Business Team Leader