Lee Mitchell MIFireE

Manage and oversee all training centre operations and staff communications. Implement and monitor staff KPIs to drive performance and business objectives. Ensure compliance with GSS Group’s Quality Management System (QMS). Manage asset registration, maintenance, and statutory documentation. Plan resources and ensure adequate staffing for training delivery. Coordinate with clients, handle operational issues, and ensure satisfaction. Lead and motivate teams to achieve departmental objectives. Prepare budgets, reports, and performance dashboards. Conduct internal audits, approve risk assessments, and support continuous improvement. Oversee and maintain staff training records and competency matrices. Conduct drills for emergency and business continuity readiness. Serve as the IRATA Rope Access Management Representative.

Responsibilities: Delivering, assessing, and ensuring the quality of accredited and non-accredited professional emergency response training programs. Assisting the Business/Operations Manager in developing strategic plans for the department/function. Providing technical expertise and advice on all marketing materials related to the department/function. Offering subject matter expert advice and support to internal and external stakeholders. Designing, developing, and implementing training programs in accordance with the established design and development procedures. Identifying hazards and risks, and implementing appropriate control measures through thorough and up-to-date risk assessments. Adhering to all QHSE (Quality, Health, Safety, and Environment) policies, procedures, and standards, and ensuring compliance through regular observations and near-miss reports to protect company employees and assets. As the Lead Emergency Response Instructor, I play a pivotal role in delivering high-quality training programs and ensuring the safety and well-being of both our employees and clients. By leveraging my expertise, I contribute to the strategic planning and marketing efforts of the department, maintaining the highest standards of quality and compliance.

advise, plan, develop and conduct OPITO, City and Guilds, accredited emergency response training programs which qualify personnel as certified emergency responders in industrial and complex emergencies. Responsible for curriculum development in accordance with accredited standards. • Development and implementation of training programs • Development of lesson plans and course curriculum. • Development of risk assessments and standard operating procedures • Client service orientated • Excellent communication skills • Writing & report generation skills • OPITO, City And Guilds, STCW accreditation requirements • British fire fighting standards • Course writing & development • Ability to establish training program goals • Ability to establish lesson plan objectives • Training program administration • Organisation & time management • Prioritisation and job planning • Modern emergency response processes and procedures

Key Accountabilities: • Lead and supervise firefighters in terms of the values, procedures, frameworks, work objectives • Support the watch manager to manage and measure watch and individual performance • Manage the health, safety and welfare of self and others at work • Comply with equality and diversity policies and procedures • Inspect premises for fire safety and report findings • Contribute to and monitor the generic Training & Development of individuals • Take responsibility for personal development and performance • Maintain competence against the relevant National Occupational Standards • Lead & support people to resolve operational incidents • Interact with the community to promote safety matters through products, advice, learning events • Support local partnerships within the community • Conduct investigations and provide timely reports