lee miller

* Bakery * Key responsibilities * Deputising for management team when necessary * Helping customers with choices/queries and counter service * Baking and packaging goods for sale

* Key responsibilities * Lead and support a team of 5 in a busy kitchen * Prepare and serve meals for 50+ covers * Stock control and ordering

* Key responsibilities * Live in position, also key holder with responsibility for security on the premises * Stock control and ordering * Preparing and serving of meals for 30+ covers

Key responsibilities Training to install air conditioning units Worked as part of a team on contracts for large companies e.g. flagship bars and restaurants

* I work closely with a Client Services Manager to deliver high quality service to our clients. Dealing with large quantities of magazine subscriptions and controlled circulation. Managing the changes to customer records and, following the individual issue instructions from the client, create the label files needed for the mailing houses to send out the magazines. * Key responsibilities * Meeting the deadlines for an individual issue run. * Managing any changes to any customer letters and Web shop information. * Investigating any queries from customers and our client. E.g. Non delivery of a magazine. * Maintaining a tidy database, monitoring any duplication in customer records.

* Working in a team of 8 who are responsible for the set up and maintenance of day to day online information relating to holiday tours across 3 major brands (Page and Moy, Just you and Travelsphere) * Key achievements/responsibilities * Meeting deadlines for tours to be available for the Contact Centre to book. * Inputting information received from Product and Purchasing departments and other areas around the business. * Maintaining inventory of tours due to significant changes made. Ie. Hotel amendments or duration/date changes. * Communicating with all other departments to ensure correct information is being used in the set up process. * The criticality of our role is essential as we make sure all information is accurate and on sale to a tight deadline, if this is incomplete then it has a huge impact on the profitability of the company.

* Responsible for sales and service queries across 3 major brands (Page and Moy, Just you and Travelsphere) * Key achievements/responsibilities * Exceeding call handling targets * User acceptance ie. testing for new system * Working closely with IT management to understand, recommend and communicate new developments in order to improve sales efficiencies. * Deputising for team leaders by supporting out of hours colleagues * Being part of the escalation process for advanced customer enquiries