leanne lyons

customer service specialist

About

I am a team player with strong interpersonal skills and the ability to adapt and work well under pressure. Superb communicator, organiser and all-round people person. I have a proven track record in customer service, reception management and administration. I thrive in a fast pace environment and I am hard working and always willing to learn and expand my skills and knowledge.

Country

ireland

City

ireland

Industry

real estate

Skill

social media marketing, management, social media, healthcare management, microsoft office, microsoft excel, data analysis, abobe, indesign, adobe photoshop, hootsuite, sprout social, switchboard, strategic content creation, facebook ad creation, email list automation, pardot, salesforce, social studio, dreamweaver, adobe premiere pro, adobe illustrator, digital illustration, customer service, microsoft word, team management, diary management, drone piloting, microsoft powerpoint, team leadership, safe pass, administrative assistance, teamwork, marketing, customer service training, facebook, advertising, typing, meeting scheduling, communication, customer service management, office administration

Experience

personal assistant to the sales director

glenveagh properties plc

2017-3 - 2018-11 · 1 yr 9 mos

head of reception

chatham street dental care

2014-4 - 2017-3 · 3 yrs

reception manager

dublin dental

2012-1 - 2014-1 · 2 yrs 1 mo

* Chairside assistance for orthodontic and general dentistry, * Headed a changeover from paper-based charting to computerised * Compiling processes and policies and keeping staff up to date on training and regular auditing. * Accurate and detailed record maintenance. * Ordering all sundries and maintaining a well-stocked, efficient office environment

customer service specialist

eyre square dental

2018-11 - Present · 7 yrs 11 mos

* I joined Eyre Square Dental late last year after moving to Galway, I am currently under the title of Customer Service Representative where I have received five star customer service training from the Atlanta based company The Scheduling Institute. * Main Duties: * Answering calls, customer queries via phone and email * Dealing efficiently and effectively with customer complaints * Ensuring all staff are trained and up up-keeping our 5-star customer service * Administration duties including keeping up to date records of training, scheduling training and dictaphone typing * Scheduling appointments for eight busy clinicians * Maintaining high standards in clinic appearance * Management of all social media, paid online and offline advertising and overseeing the update of the Eyre Square Dental website