Leanne Denmead

Caring Homes Group Resourcing Advisor - Care January 2019 - October 2021 • Job advert creation and posting • Sourcing candidates via Indeed, CV Library, Reed, Carehome.co.uk and other job boards • Screening and telephone interviewing candidates • Liaising with Hiring Managers and Administrators to arrange interviews • Negotiating job offers • Delivering constructive interview feedback • DBS/PVG and Right to Work document checking • Working closely with the onboarding team to manage a pipeline of candidates through to commencement of employment • Working to KPIs including starter targets, time to hire, ATS and document accuracy • Ensuring candidates receive a positive impression of the Caring Homes Group throughout the recruitment process Solutions Driven Customer Delivery Specialist/Staffing Specialist October 2017 - December 2018 Solutions Driven were the chosen outsourcing partner for the recruitment of healthcare and ancillary staff for the Caring Homes Group. Working closely with Care Home Managers and Administrators across the UK, duties included the effective sourcing, screening and selection of candidates and monitoring the process until commencement of employment. Caring Homes elected to bring their recruitment in-house from January 2019, resulting in a TUPE transfer to working directly for The Caring Homes Group.

To provide a professional and responsive service to clients and healthcare workers by co-ordinating and matching work to skilled and trained staff; in addition to supporting the Business Centre Manager in running an effective and efficient operation. Key Tasks: • Act as first point of contact for clients, by receiving bookings by telephone, accurately recording dates and hours, number of staff required and any specific skills. • Specialising in SSSC compliance, responsible for the completion of regular reports and singular projects to ensure regulations are satisfied. • Assist in the recruitment of new carers by working as part of the team to share information, process recruitment paperwork, meet and greet potential new employees and promote the benefits of working with Newcross. • Induct new employees into the business, supplying them with all necessary information to prepare them for their careers with Newcross. • Identifying and coordinating staff training needs to ensure that they are consistently improving their skills. • Maintain and utilise internal database system to log booking and generate staff availability. • Make contact with available staff and confirm bookings as required, confirming any specialist requests or requirements. • Arrange client visits and manage Business Centre diary. • Make periodic telephone sales calls to clients • Receive and process staff timesheets on a weekly basis. • Manage the purchase and allocation of staff uniform • Assist other members of the Newcross team and carry out general administration duties as requested

• Management of the creative customer journey of designing a kitchen with freestanding furniture from initial contact through to delivery stage. • Regularly exceeding sales targets of £80k per month • Implemented several new processes to improve sales figures and maximise efficiency in operations and customer service, including management of stock information. • Quadrupled social media followers • Implemented customer satisfaction processes. • Assisted in the sourcing and opening of a new Scottish branch. • Displaying furniture and answering customer queries at exhibitions such as Grand Designs Live and the Homebuilding and Renovating Show

• Provide support to business users, the business processing unit and external business systems users on operational issues, liaise with IT to assist with solutions to systems problems. • Identify potential improvements to existing procedures and provide clear and systematic guidelines for users • Produce and maintain reports to give the business accurate and clear information. • Provide operational support for processing business from a large and complex Underwriting Partnership, writing a multi country, multi currency book of business. • General administrative duties and project support

Meet the Trust’s objectives of providing high performance ambulance services to the communities it serves, by delivering or supporting: • Response Time Reliability • Clinical Effectiveness • Customer Satisfaction • Economic Efficiency To manage and initiate effective and efficient deployment and re-deployment of ambulance resources, in response to requests for service from the public, healthcare colleagues and public safety agencies, and also in accordance with the system status plan where appropriate. Main Duties: Formed part of a team of Dispatchers who each provide management of front-line Trust resources over a specific geographical area, covering as a whole, the East of England region, on a 24/7 basis (365 days per year) working rotating shifts. Have an understanding and appreciation of the model of high performance ambulance design to support and enhance effective and efficient utilisation of Trust resources. To manage and deploy resources to (and during), emergency, urgent and routine incidents in accordance with national and local policy, procedure and protocol. This may include Double Manned Emergency Ambulances, Single Responders, Operational Managers, Community First Responders, Air support, Emergency Care Practitioners (ECP), Intermediate Tier Ambulances, Patient Transport Services (PTS), Private Agencies. There will also be incidents which require the attendance of Emergency Doctors, Trauma Teams and Critical Care Teams with extended pre-hospital skills. Manage and communicate with operational staff by assigning them to emergency, urgent and routine incidents and stand by points, using the system status plan as a guide to where resources should be positioned. Utilise Computer Aided Dispatch (CAD), clinical triage software, and Information Communication Technology (ICT); including radio, data, telephony, fax, and email, for effective communication with operational staff and other appropriate individuals.

Pre-Employment Screening Investigator Team Leader Responsible for providing the smooth running of a team of up to 7 Pre-Employment Screeners to ensure an efficient and timely service was provided to clients. Ensuring SLA's were adhered to and excellent customer service was provided at all times. Achieved consistent high targets and was head of one of the best performing teams of the company. Office Manager/Quality Control Managing an office of up to 60 people while simultaneously being directly responsible for the quality control of final reports produced. Ensuring targets and TATs were met while also partaking in performance meetings where I contributed significant ideas to achieve boost motivation. Operations Manager A significant part of a team that accomplished a complete system overhaul including off-shoring and the documenting and roll out training of new software. Creating and executing presentations to employees and clients. Provided excellent levels of customer care and went to great lengths to ensure that clients were pleased with the service they received. Hosted regular client meetings and presentations throughout employment at First Advantage/RE Austin and also held records for employee HR information, sickness and annual leave management and conducting appraisals.