leanne varker

asia pacific system services leader

About

I have a focus on creating the right experience for Clients with an emphasis on satisfaction. I have a natural ability to communicate easily with people to achieve outcomes. I work across teams to create an environment that allows people to be supported while taking a personal responsibility. I take pride in getting things done and keeping my commitments, I am able to handle multiple tasks at one time while keeping an objective view. I am adaptable and versatile and willing to tackle a wide range of responsibilities. I can quickly understand a task, I am methodical and articulate with attention to detail.

Country

new zealand

City

new zealand

Industry

information technology and services

Skill

itil, it service management, service delivery, team leadership, service management, process improvement, change management, incident management, outsourcing, program management, it outsourcing, it strategy, it management, management, project delivery, leadership, information technology, sla, crm, business process improvement, enterprise architecture, security, disaster recovery, business process, governance, service improvement, integration, solution architecture, vendor management, managed services, cloud computing, data center, pre sales, virtualization, it operations

Experience

ibm administrator

ibm

1987-3 - 1998-1 · 10 yrs 11 mos

so delivery executive

ibm

2012-10 - 2015-12 · 3 yrs 3 mos

I lead a team of experienced IT professionals to deliver outsource solutions.

service delivery executive

ibm

2011-1 - 2012-11 · 1 yr 11 mos

I am responsible for the delivery of outsourcing services to IBM NZ Clients.

sdo executive

ibm

2010-1 - 2011-1 · 1 yr 1 mo

dpe

ibm

2000-1 - 2009-2 · 9 yrs 2 mos

As DPE I was responsible for any number of clients depending on the effort solutioned for each client. Took direction and guidance on issues relating to tools, processes and priorities from the Manager, Service Management. I was the central point of contact for each client relating to service delivery issues, co-ordinating and managing through to successful closure any delivery issues. Recognising business opportunities that could grow the revenue and gross profit of the account, ensuring they are brought to the notice of the appropriate channels.

service delivery manager

ibm

1998-1 - 2006-12 · 9 yrs

Client Management, Service Level Management, Financial Management

asia pacific system services leader

ibm

2016-1 - Present · 10 yrs 9 mos

manager, service management and eus

ibm

2009-1 - 2011-1 · 2 yrs 1 mo

Line Manager for Service Management team, leading problem, change and incident management as well as the Service Delivery Managers. Providing leadership and guidance on processes, tools and account management for the NZ outsourcing business.