leanne hendry

General office support, managing Sage Timesheets (new user set up and training, running monthly reports for invoicing), providing eRoom site administrator support, managing the eRoom references database, managing Standard Operating Procedures and Confidentiality Disclosure Agreements, providing general support to the Partners, calendar management and handovers, managing TranScrip’s IT systems, managing the implementation TranScrip’s SharePoint system, IT set up for Partners, Partner IT inductions, managing the toll-free telephone portal system, scheduling meetings and teleconference calls, health and safety, minute taking, booking travel, entering expenses and diary and travel management for the Managing Partner.

General office support, scanning and filing documents, compiling stationery orders, help with preparation of documents, entering time into Sage Timesheets and generating reports of the data entered into this system, creating documents and forms for the organisation and arranging meetings and teleconferences. Financial support, logging purchase invoices, creating sales invoices and sending out to clients at the end of each month, processing purchase orders, generating expenses reports. Business development support with contracts and helping to organise events and courses. Travel, co-ordinating all travel, keeping a paper record of all travel, creating itineraries and entering travel into calendars.

Filling out loan application forms, giving quotes on loans and settlement figures on loans. Customer services and talking to customers about other banking options such as savings accounts. When completing customer service duties I also had to deal with unsatisfied customers and find solutions to their problems. Selling payment protection on the loans and working towards targets.

Working in the three core shops at Buckingham Palace, four shops at Windsor Castle, one at Clarence House and ticket office at Windsor Castle. Giving excellent customer service and advice on the most suitable products/services for customers. Serving and advising customers, dealing with cash, credit, cheques and Traveller’s Cheques transactions, managing customer returns and exchanges, dealing with VAT refunds, replenishing stock, marking off the deliveries, arranging the stock and cashing up at the end of the day.

* Organizes Project Team and Client Meetings including scheduling, meeting materials, binders, agendas and meeting minutes etc. * Maintains and distributes project documents. * Generates and maintains organizational charts, team calendar, newsletters, mass mailings, project specific information. * Manages project reporting (internal and client reporting), generates and reviews for accuracy crystal reports to facilitate project status and financial reporting. * System updates including CTMS input and queries. Assembles and dispatches on-site investigator, pharmacy sites files (Master and Local). * Organises and tracks translations following PRA systems/processes. Routes study documents to Document Management. * Ensures documents within eTMF2 comply with filing/naming guidelines and have the correct status. * Tracks, dispatches and maintains study supplies following PRA process. * Creates and maintains essential documents packages including workflow processing.

I am currently volunteering at Fir Tree Primary School to gain experience as a Teaching Assistant in preparation to begin working in this role once both of my children are in full time education (September 2020).

GNVQ Business - Distinction Key Skills Level 2 Communications - PASS Key Skills Level 2 I.C.T - PASS Book Keeping: Maintaining the Cash Book - PASS Book Keeping: Maintaining Petty Cash - PASS AVCE Business - BB