Leanne G.

Working as a Client Manager within the Talent Advisory division of PeopleScout – the world's largest RPO provider. Working with a client base that includes everyone from Deloitte to the AA, the NHS to Diageo, Sainsbury's to the Civil Service. Working on a market-leading social media projects; to powerful film campaigns and much more. Building brilliant working relationships with a diverse client base and their key decision-makers; understanding their challenges and working collaboratively to provide the most amazing solutions. Working alongside the amazing Peoplescout team to determine insightful, imaginative briefs and then lead creative, project management, assessment design, tech and media colleagues to shape elegantly designed integrated solutions that meet the client's needs and maximise project revenue.

Maintaining and developing client-business relationships throughout the North of England and Scotland within Wellbeing software; the leading supplier of specialist clinical information systems, digital healthcare records and data management. Delivering growth through product and market development. Developing close relations with teams, senior managers, and other key stakeholders. Deliver presentations to inform existing clients about the company's products or services. Ensuring that clients are always satisfied with the company and bring in repeated business by resolving any outstanding issues. Collaborate with finance and sales teams to ensure contract execution and renewal adjustments. Manage client relationships strategically based on business and marketing objectives.

Overall responsibility for the operational day-to-day management of this luxury 5*, purpose built care service; ensuring compliance in relation to the Health & social Care Act and CQC regulations, as set out in their essential standards. Service Delivery; ensuring the delivery of person centred care/support services that promote independence, choice and dignity to empower people to live as independently as possible. Service Development by maximising all business opportunities and developing strategies for innovative ways to deliver quality. Management and Leadership of the team using healthy working practices in order to offer consistency. Undertake various HR processes including recruitment and selection, KPI's, supervision and appraisal. Quality Assurance management using effective monitoring tools before completing analysis and action plans to introduce improvements. Resource Management, developing operational controls that work in partnership with budgets and the requirements set by the senior management team.