Leann Mercier

Responsible for the overall sales execution of business objectives within assigned territory of 80 Unit Store Base. This key leadership role, supports client programs by managing the sales execution teams and 1st Tier Managers dedicated to in-store programs. The position is responsible for driving event execution results through hands-on management of teams, objectives, training and through close coordination with peer management and support teams. • Responsible for delivering team training content from 1:1 to large group presemtations • Regularly conduct coaching sessions with full-time and part-time associates to discuss strategy and improvement, store relationship building, product knowledge and selling skills. • Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources • Recruiting, Interviewing, Hiring and Scheduling of 100+ remote direct reports • Manage flawless execution through a combination of proactive hiring, actively training, scheduling, supervision and in-store oversight • Maximize effectiveness of events and meet each client’s expectations • Effective scheduling, managing and executing all client programs. • Develop and maintain Client relationships.

Responsible for driving business results through effective team building, merchandising and coaching of the store team in the key areas of retail revenue growth, expense management, marketing, merchandising, process execution and customer service. Ensure customer care and selling are #1 priority. Execute strategies, activities, policies and programs. Teach associates solutions to allow clients to meet/exceed profit plans. Deliver acceptable compliance scores. Monitor and proactively address outlier issues. Understand, lead and embed a standardized operating model that will earn preferred provider status. Execute and support the Company plan. Ensure that all initiatives and processes are in full compliance with applicable laws, regulations and company policies and every associate is certified to do their job. Lead and monitor margin drivers. Achieve all miscellaneous income plans. Provide fact based , real-time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies. Perform supervisory responsibilities, including employment decisions regarding hiring, promoting, demoting and terminating; conducting performance appraisals; and coaching and developing associates,