leanittia benoit

* Oversee shift operations and personnel including managing work schedules * Work with all ITS teams daily regarding operation task related to the Network Operations Center * Develop and trained NOC Operators in corrective action procedures, analysis, outage reports, monitoring tools, * Enhance3 existing documentation and processes * Interfaced with Teams and Sr. Management within the Stewart IT division in the development of best practices * Required to procedure and maintain documentation on monitoring standards and escalation procedures * Identified day-today operation task that needed to be streamlined or automated * Ensure implemented processes verify compliance standards with security policies * Maintain monitoring tools and reporting that will increase the reliable functionality and uptime. * Exercised independent judgment and discretion in resolving enterprise issues * Coach employees on improvements * Mange succession plans for the Staff

* Responsible for Microsoft Exchange and Domain account administration via Active Directory * Handled problem recognition, research, isolation, case resolution for team members and/or management to resolve more complex issues * Maintain status of IT compliance efforts * Identify and Implement process improvements, which result in greater operational effectiveness * Microsoft Exchange and Domain account administration via Active Directory for the entire SISCO Enterprise

Responsible for supporting all departments within Technical Services and users to help increase production by gathering all information about the user needs and relaying this information to technicians Evaluated and prioritized incoming telephones calls and requests sent in via email for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies Logged help center incidents into Clientele (call tracking software) and updated history records and related problem documentation

* Plan, manage, and monitor projects through implementation * Facilitate communications between internal and external teams * Proactively monitor and diagnose network issues and application issues * Management of nightly backups using Veritas NetBackup Software and AS400 system * Monitor network performance, including LAN, WAN, environmental, security and facilities, along with critical applications on various domains * Troubleshoot and escalate all application outages * Communicate with all technical service teams * Logged and tracked calls using call tracking software

* Monitor LAN and WAN environments for companywide offices * Use various network monitoring tools and utilities for troubleshooting day to day work flow * Maintained process and procedures used for day to day normal processes. * Facilities monitoring of UPS, air condition, generators and power utilization for other device. * Setup Microsoft patches collection in SCCM for deployment to all servers and patched server when schedule shift is needed * Server as Tier 1 Support for companywide offices with network performance issues to the ISP provider. * Work closely with all technical service team to implement strategies that will increase reliability, availability uptime for company services * Configure and maintain corporate monitoring applications * Manage tickets for department through Change Management Database

Stewart Information Services Corporation (NYSE-STC) is a global real estate services company, offering products and services through our direct operations, network of Stewart Trusted Providers and family of companies. From residential and commercial title insurance and closing and settlement services to specialized offerings for the mortgage industry, we offer the comprehensive service, deep expertise and solutions our customers need for any real estate transaction. At Stewart, we believe in building strong relationships – and these partnerships are the cornerstone of every closing, every transaction and every deal. Stewart. Real partners. Real possibilities.