Leandro Carvalho

Customer Service: Provided exceptional customer service by ensuring the timely and safe delivery of goods, addressing client concerns promptly, and maintaining a professional demeanor during all interactions. Time Management: Efficiently planned delivery routes and adhered to assigned schedules, ensuring timely deliveries across Canada and the USA. Regulatory Compliance: Strictly followed Hours of Service (HOS) regulations to promote safety and compliance. Livestock and Dry Cargo Transport: Specialized in transporting livestock and dry cargo, ensuring adherence to safety and welfare standards for animals and proper handling of goods. Manual Transmission Operation: Operated Class 1 vehicles equipped with 13 and 18-speed manual transmissions, demonstrating proficiency in handling various terrains and conditions. In this role, I have demonstrated a strong commitment to safety, customer satisfaction, and operational efficiency, ensuring that goods are transported securely and on time across North America.

Team Supervision: Led a team of janitorial staff, ensuring efficient daily operations and maintaining high standards of cleanliness and safety across all facilities. Contract Management: Oversaw approximately 30 operational contracts, coordinating with clients to ensure service delivery met or exceeded expectations and addressing any issues promptly. Staff Training: Developed and implemented comprehensive training programs for team members, focusing on safety protocols, effective cleaning techniques, and customer service excellence. Client Relations: Conducted regular site visits and meetings with clients to assess satisfaction levels, gather feedback, and implement improvements to services provided. Quality Inspections: Performed routine quality inspections of facilities to ensure compliance with company standards and client requirements, implementing corrective actions as necessary. Team Well-being: Promoted a positive work environment by addressing team concerns, facilitating open communication, and recognizing outstanding performance, leading to increased employee satisfaction and retention. In this role, I have demonstrated a strong commitment to operational excellence, client satisfaction, and team development, ensuring that both facilities and personnel operate at their best.

Strategic Leadership: Led operational strategies that enhanced consumer experience and improved overall performance. Financial Oversight: Managed budgets and financial controls, achieving cost reductions and operational efficiency. Retrofit Projects: Directed retrofit initiatives, minimizing disruptions and ensuring stakeholder satisfaction. Greenfield Operations: Established operational teams for new projects, ensuring seamless integration and productivity. Talent Development: Mentored team members, fostering leadership and succession planning. Quality Enhancement: Implemented quality programs to improve consumer experience and competitive positioning, strengthening market competitiveness.. Key Achievements: Cost Reduction: Achieved a 15% reduction in operational costs through strategic financial management. Seamless Retrofits: Executed retrofit projects with minimal impact, maintaining a 95% customer satisfaction rate. Successful Greenfield Launches: Built operational teams for new projects, achieving full functionality within projected timelines. In this role, I demonstrated a commitment to operational excellence, customer satisfaction, and team development, contributing to the organization's growth and market leadership.

Atuação no desenvolvimento das atividades relacionadas a execução de obras e controle tecnológico de pavimento rígido nas regiões Sudeste, cetro oeste e Sul desenvolvendo as seguintes atividades: - Gerenciamento de transporte e instalação de usinas de concreto semi móveis SCHWING STETTER; - Treinamento dos operadores para usinas de concreto; - Acompanhamento de operação e manutenção de usinas de concreto; - Controle tecnológico de traços de concreto para pavimento rígido em obras de pavimento rigido - Treinamento de operadores de vibroacabadoras de formas deslizantes CMI SF-3004;

Controle de qualidade na execução de obras de engenharia nas disciplinas de: - Terraplenagem e movimentação de terra - Fundações e estrutura de concreto - Montagem de estrutura metálicas - Alvenaria de fechamento em blocos cerâmicos - Revestimentos de alvenaria (argamassa e cerâmica) - Cobertura em telhas cerâmicas - Sistemas de aterramento e instalações elétricas - Instalações hidrossanitárias - Sistemas de climatização - Instalação de estação de tratamento de água