Leah Noland

Continued achievements of exceeding strategic financial goals by growing sales within new and existing accounts for Diagnostic, Physical Therapy, Durable Medical Equipment, Dental, Home Health, Transportation and Translation Services. Accountable for client relationships to ensure satisfaction, alignment of the company’s corporate strategy, account retention, and revenue growth. • Management of Growth Initiative Team- Growth Path Plan-Oversees and helps develop/execute account plans to ensure continued revenue growth or creates strategies for new opportunities. • Demonstrates product knowledge including solutions, markets, and competitive intelligence. • Leverages client-facing and internal data to identify opportunities for improving service delivery and increased revenue. • Provides accurate and timely sales forecasts while identifying and mitigating at-risk business. • Develops relationships with desk-level buyers and headquarter level buyers pulling through revenue at the user level.

www.kidschanceks.net Kids’ Chance of Kansas Provides Scholarships We believe that we can make a significant difference in the lives of all children affected by a workplace injury by helping them pursue and achieve their educational goals.

Achieved and exceeded financial goals within the territory growing sales with new and existing accounts for all Work Comp ancillary solutions that include: Diagnostic Services, Physical Therapy Services, Transportation and Translation Services, Durable Medical Equipment, Home Health, Dental and Hearing programs. • Maintained and grow existing business relationships with workers’ compensation companies, third party administrators, self-insured, insurance and associations while obtaining new business opportunities. • Analyzed revenue/referral trends and data to maximize territory market share and penetration; identifying key areas of activity for client retention, development. Continued to achieve sales targets and referral goals for the territory and secured new business and targets. • Represents company at local and national industry conferences and trade shows establishing new contacts and appointments for future sales.

• Ability to Sell Value against Price to impact Re-hospitalization • Maximizing referrals-Increasing revenue and ROI while identifying opportunities to sell and introduce new services • Fully develop relationship with the Administrator, Director of Nursing and Medical Director in each of their facilities. Where applicable, a relationship with the Owner or VP/RDO • Qualify opportunities, set appointments and establish new client relationships • Maintain client relationships in assigned accounts • Develop proposals, manage contract discussions and rate negotiations • Conduct new facility set-ups/ Review of Services for clients • Local/regional networking by attending industry conferences and meetings • Proactively identify and resolve clinical and operational service issues, working cooperatively with operations team • Prepare QA Reports and attend facility QA meetings • Achieving established sales and retention goals

To achieve the strategic financial goals of the business in defined territories by growing sales within new and existing accounts for Diagnostic Services, MRI and EMG, Physical Therapy Services, PT and Chiropractic and Transportation and Translation Services. ESSENTIAL FUNCTIONS: • Maintain and grow existing business relationships through regular face-to-face meetings, supplemented by e-mails, phone conferences and other contact opportunities. • Perform assessment of customers’ needs and develop creative solutions via One Call Care Management’s DX, PT and T&L services. • Analyze revenue/referral trends and data to maximize territory market share and penetration; identify key areas of activity for client retention, development and acquisition – provide summaries/reports of same to Regional Vice President. • Prospect and secure new business opportunities through sales calls and contacts with senior-level client management • Manage marketing activities within the territory utilizing support resources – these activities may include monthly meet and greet/lunch and learns for existing and prospective customers, and CEU or other presentation events • Actively participate in strategic business planning for One Call Care Management within assigned territory and beyond as needed • Represent One Call Care Management at local industry conferences and trade shows establishing new contacts and appointments for future sales • Achieve sales targets and referral goals for the territory • Management of support personnel may be required • Log and usage of Salesforce to plan and target sales activities is required

Market and promote Partners Pharmacy services to Long Term Care and Assisted Living communities within the assigned territory. Prepare presentation proposals to healthcare executives and decision makers that outline services. Work with Executive VP in Sales and internal management team to evaluate and qualify new business opportunities, sales targets and marketing plans throughout the year. Communicates with Pharmacy team on new start-up along with the Long Term Care, Assisted Living, sub-acute and managed care organizations to ensure transitional support is in place and facilities understand policy and procedures of pharmacy for new service. Provide great customer service to internal and external customers. Work with pharmacy team members to evaluate and work through any customer services concerns. Work with Executive VP in Sales to develop and maintain marketing plans and developing strategies for continued revenue growth. Participates in local, state and national trade shows to develop relationships with existing customers and market and sell pharmacy services to new clients.

Coordinates startup of new account and transition of account services with pharmacy operations. Work with internal management team to evaluate and qualify new business opportunities and finalize contracts. Communicates with Long-term Care facilites, assisted living facilities, sub-acute and managed care organizations and other facilites to analyze market needs and potential business opportunities. Provide great customer service to internal and external customers. Work with pharmacy team members to evaluate and work through any customer services concerns. Work with internal management team to develop and maintain marketing plans and developing stragegy for revenue growth. Participates in local, state and national trade shows to develop relationships with existing customers and market and sell pharmacy services to new clients.

• Build solid relationships with personnel at various facilities in order to promote and assist in identifying areas of new business opportunities. Maintain current existing clients to ensure smooth working relationships. • Manage a working relationship with Operations, Communication Center and Business Development team to implement Service Promise Plans. • Demonstrate value and gain customers’ confidence in AMR services. • Implement service recovery process with Operation team when service failures occur. • Respond to, document and ensure follow-up to all service inquiries or leads form internal and external clients in a timely manner. • Participate in new employee orientation, reviewing the importance and goals of AMR’s Customer Service Policies and Procedures. (Helping Everyone Realize Our Excellent Standards-H.E.R.O’s program) • Weekly reporting on the Operational Growth and Customer Retention (OGCR) Plan. Constantly evaluating/adjusting the growth potentials, customer retention, sales call plan in the region. • Coordinates the submission of proposals obtaining proformas/pricing on the facility. While maintaining current client and new client contracts in database. • Participates in health fairs, vendor shows or trade associations in an effort to assist with sales efforts and look for new sales opportunities. • Implementation of C.A.R.E. Team for Employee Engagement initiatives. Weekly ride-a-longs with field crews to utilize opportunity to build employee relationships, discuss customer service skills and get feedback on morale and incentive ideas. • Implement Ambassador program in effort to utilize field crews to assist with follow-up and maintenance with facilities. • Research and report on growth potentials offering additional services that include Managed Transportation, Critical Care Transport (CCT)/Specialty Care Transport (SCT) and Mobile Health.

• Dean’s List