Leah Finger

An accelerated learning rotational program through Service and Operations organization.

TEFL certified English teacher

•Lead building staff in attending events by coordinating schedule of daily tasks, delegating tasks to coworkers, and enforcing University policies to maintain integrity of Student Unions department as well as event spaces •Train new building staff in administrative duties and building attendant duties and develop Staff Google Site to deliver training and reference materials to employees more efficiently •Utilize EMS and Visio software to plan event details and communicate with guests by scheduling event planning

•Collaborated with service associates on Phone team and Quality team to improve training and reference materials for Field Staff to reduce calls to service center and improve Advisor service •Special Projects: 1. Automation of Covered Family Member Compensation Suppression Indicator Removal Process i.Develop automation of manual process that stops suppression of compensation for Advisors registered under Covered Family Member program ii.Developed automation requirements document and Cost Benefit Analysis 2. Risk, Regulatory, and Controls Strategy Plan iv.Created standard work documents to be published in company resource website ASK v.Collaborated with Team Leaders to develop comprehensive, proactive risk mitigation strategy 3. MIS Orbit Dashboard Development vi.Creating deep dive pages and trending data pages to display quality and performance metrics on phone service teams vii.Developed standard procedures to implement weekly review of dashboard in Leader Huddles to recognize successes and focus areas for team to improve quality of service within Field Administration organization

•Coordinate and conduct 16 phone interviews with potential job candidates by using knowledge of applicable employment laws consistent interview practices •Analyze current and changing staffing needs of company by attending weekly Staffing Phone Meetings and facilitate the onboarding process of a new hire •Implement use of application tracking system Taleo in order to manage job requisitions •Coordinate with Brand Manager to create PowerPoint highlighting company inventory, attend marketing strategy meetings, and schedule events and shows for Brand • Special Projects: Company Handbook i. Conduct research to gain insight on strategies for creating an effective employee handbook that best fit company’s needs ii. Review current handbook and condense content into a more flexible model that provides the ability for easy updates Roth Brand S.W.O.T. Analysis i. Analyze both Market and Internal data on current cheese consumption trends ii. Condense data into S.W.O.T. analysis model iii. Present strategy for Roth brand to capitalize on future opportunities for company